Front Office Coordinator, Orthopedic Clinic, (San Rafael), Full Time, Days

Novato, CA

ABOUT MARINHEALTH a UCSF Affiliate

Come and be a part of our healing team at the award-winning MarinHealth! Ranked in the top 3% of general hospitals in the country, we have made great strides since returning to our roots as an independent hospital. As Marin County’s only acute hospital and a vital resource for a wide range of essential health care services, it is our mission—and our passion—to excel in every medical specialty. We attract the finest physicians and employees who appreciate having the best of both worlds: the resources and medical sophistication of an academic medical center combined with the personalized, caring touch of an independent hospital. We have an exceptionally collaborative team that adheres to the highest service excellence standards to ensure that we deliver world-class, personalized care to patients. Our Joint-Commission accredited hospital has won numerous awards and certifications in delivering best-in-class health care in the San Francisco Bay Area.

WHAT WE OFFER

MarinHealth offers a generous suite of employee benefits, which includes a comprehensive and rich health benefits program (medical, dental, vision and prescription plans). Our robust Wellness @ Work program (e.g. onsite health & fitness classes, discounts, etc) also promotes a healthier lifestyle for employees and to support you on your Healthy Healer journey. Other benefits include, but are not limited to, a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday and sick leave, which you will start accruing immediately. Our benefits are highly competitive and considered to be one of the best in the Bay Area! Find your healing place at MarinHealth.

External hires are subject to a background check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

JOB SUMMARY

Performs basic and/or routine clerical and secretarial duties that are generally task-oriented in nature and are performed under general supervision and/or guidance. There is limited latitude to exercise independent judgment.

JOB SPECIFICATIONS:

EDUCATION

High school diploma, GED or equivalent preferred. Completion of business school or related training, including computer courses preferred.

EXPERIENCE

Minimum of one year clerical or secretarial experience, preferably in a health care setting, which includes experience with computer software, preferably in a Windows environment.

PREREQUISITE SKILLS

• Accurate typing at 45 wpm
• Basic to intermediate skill in word processing.
• Basic familiarity and ability in database management and familiarity with spreadsheets may be required for some positions.
• Knowledge of modern office methods and procedures.
• Demonstrated verbal communication skills.
• Demonstrated interpersonal skills to deal effectively and courteously with a diverse group of internal and external callers and visitors.
• Ability to work collaboratively with team members, hospital staff, physicians, and outside agencies.
• Ability to organize and prioritize work and deal with frequent interruptions.
• Ability to operate standard business machines, such as personal computer, calculator, fax machine, typewriter and copier.

LICENSE/REGISTRATION/CERTIFICATION:

None required.

PRIMARY CUSTOMER SERVED

This position is not a patient care position, and as such, this section does not apply.

PATIENT PRIVACY (HIPAA Compliance):

Employees in this position do not have access to protected health information.

DUTIES AND RESPONSIBILITITES:

ESSENTIAL (not modifiable)

• The following are the job functions performed by employees in this classification. Not all duties listed are necessarily performed by each individual in the classification, and employees may perform other related duties at an equivalent level.
• Answers telephone calls and provides standard information; provides limited screening of calls, routes call and notifies appropriate staff or takes messages.
• Acts as departmental receptionist; answers routine questions, provides information and responds to inquiries concerning departmental activities and operations by relating or referring to established policies and procedures; schedules appointments, refers visitors to sources of information.
• Prepares letters, memos, reports, tables, forms, etc. from rough draft, tape or specific verbal instructions.
• Accesses information from an automated system database; makes appointments and enters data into an automated system; may utilize other system applications such as spreadsheets and basic graphics applications.
• Maintains confidentiality of employee and/or patient information and records.
• Schedules meetings and appointments; may attend meetings to take, transcribe and distribute minutes.
• Uses standard office equipment such as facsimile and duplicating machines; troubleshoots minor operating problems and maintains equipment in good working order.
• Performs related office duties such as: sorting correspondence; ordering and stocking supplies; verifying arithmetic data appearing on forms, or performing simple arithmetic calculations; posting information to logs; processing invoices; preparing time cards; and sorting and filing documents.

SECONDARY (modifiable)

WORKING CONDITIONS:

GENERAL

The following terms are used to designate the frequency of activities performed during a work shift.

MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccine + booster, as a condition of employment and annually thereafter, as required. Any exemptions from these requirements may be granted for limited and specific situations.

Additional Information

• Department: 9306 – Network Ortho San Rafael
• Job Schedule: Full Time - 40 hours/week
• Job Shift: Day
• Hours per Two-Week Period: 80
• Shift Hours: 8 Hour Shift
• Job Number: MHMN20 - 684