Job description

The Front Office and Facilities Associate will be the primary interface with public visitors entering campus. The position will work independently at the front desk to assist visitors, provide campus wayfinding, and manage visitor badges. The position will also serve as backup to the administrative staff in the Facilities Management department.

Main Job Tasks and Responsibilities

· Greet and direct visitors and assist with wayfinding at University public entrance and in department as needed.

· This position works from a reception/front desk environment separate from the rest of the team.

· This role maintains campus access and security. If any questions on issuing a visitor ID badge, contact Supervisor or the Security Officer.

· Interact with students, employees, visitors and others that are nearby. Individuals at the public entrance serve a vital role in representing DMU’s core values.

· Answer phones and forward callers to appropriate staff; take messages or field/answer all routine and non-routine questions.

· Maintain records of all outside visitors that enter the campus.

· Maintain a clean and professional work environment.

· Monitor work requests, converting them into active work orders, and issuing work order assignments.

· Working to help create and provide consistent documentation for our WELLS WELL Building and LEEDS Certification.

· Document warranties within Asset Essentials.

· Update the parking registration database.

· Send out badge number updates.

· Enter preventative maintenance schedules into CMMS.

· Monitor shared mailboxes and respond to questions, as requested.

· Manage Facilities Management Pulse page and Facilities Management page and content on University’s website.

· Manage Facilities Management policies and procedures in PolicyStat.

· Issue ID badges and parking permits in accordance to department policies and procedures to employees and students.

· Issue ID badges to contractors and department visitors in accordance to department policies and procedures to employees and students.

· Facilities Management front desk

o Backup administrative staff as needed. Greet visitors and contractors and provide administrative support to Facilities Management staff.

Qualifications

Education and Experience

• High school graduation or equivalent and two years of office or administrative support experience or equivalent education/experience.
• Front desk, reception, or customer service experience in an office environment a plus.
• Bachelor’s degree a plus.
• Experience in a Facilities Management environment a plus.

Competencies

· Excellent written and verbal communication skills.

· Excellent interpersonal and people skills. Professional appearance and behavior.

· Aptitude in organizing and managing multiple files, tasks, projects, schedules, and information simultaneously with strong attention to detail and accuracy.

· Good computer skills, skills in Outlook, Microsoft Office Suite (Word, PowerPoint, and Excel), and Adobe Acrobat required. Experience hosting/managing virtual meeting platforms such as Zoom and Microsoft Teams.

· Discretion and the ability to maintain confidentiality required.

· Commitment to diversity and inclusivity.

www.ug2.com

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About Us

UG2 is committed to delivering the highest standard of facility services and solutions in the commercial, corporate, education, retail, public venue, healthcare, life science and industrial markets.

We lead in our industry by understanding yours.

Developing long-lasting partnerships means offering more than unmatched management expertise. It means having a deep knowledge of your business and a thorough understanding of your goals. This unique combination enables us to customize our services and tailor our approach to meet your goals and objectives.

At UG2, our vision is to set the new standard of excellence – and create the next generation of leadership in the facility services industry. By working as an extension of your team, we are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles and Sunnyvale.

EOE M/F/D/V

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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