Job description

At the 4-star Clanree Hotel we want the best team possible, therefore we recruit motivated and ambitious people and create a working environment where they can excel.

We have an exciting opportunity for a Front office Manager to join the team at the 4-star Clanree Hotel in Letterkenny.

Reporting directly to the General Manager and working closely with the Reservations Manager, Sales & Marketing Manager and Front Office team, the successful candidate will be responsible for ensuring a professional, hospitable service is provided by all Front Desk staff. Ensuring the highest standards of service and guest care are met at all times by the Reception Team. The ideal candidate must to be able to work in a fast paced and customer focused environment and will have previous Front Office Management experience.
Main duties of the role

· To ensure the smooth running of each shift on the Reception desk.

· To assume complete control and full responsibility whilst on duty for each shift, including arrival preparations and departures.

· To ensure all Receptionists and Front office team are completely trained on service standards and procedures

· To ensure all Hotel Standards are adhered to by all members of the Reception team whilst on shift.

· To ensure the correct telephone technique and manner is assumed by all Receptionists whilst on duty.

· To resolve where possible any guest complaints, otherwise, informing the Manager on Duty of complaints to ensure they are dealt with at source.

· Ensuring 100% guest comfort in the guest bedrooms and with other Hotel facilities.

· To deal with all group reservations.

· Work closely with the General Manager to ensure maximum revenue generation and occupancy rates.

· Ensuring the delivery of excellent customer service

The Candidate:

• Previous Senior Hotel Receptionist experience.
• A commitment to offering exceptional service and standards.
• Applicants must have fluent English and excellent communication skills.
• Ability to work well in a team environment and on own initiative.
• Knowledge of Opera reservation system would be an advantage

Our Company

The 4 Star Clanree Hotel, Letterkenny is the ideal place to relax and revive. The Clanree Hotel provides a comfortable base for exploring Donegal and is conveniently located only a few minutes’ drive from the bustling town Centre of Letterkenny. The hotels accommodation boasts 120 en-suite rooms. The Aileach restaurant in the Clanree Hotel offers Award Winning food and is popular with locals and guests alike serving both an A La Carte menu of international favorites and a traditional Irish Carvery daily. Our McGettigan's Bar offers an extensive Bar Food Menu and Beverages, coupled with excellent service and entertainment each weekend and live sport on our big screens

Why join our team.

Along with this exciting position we offer;

· Competitive Salary

· Complimentary Car Parking

· Meals while on duty

· Employee Hotel Discounts

· Employee Recognition Awards

· Free Leisure Centre access

Only Candidates who are successful for interview stage will be contacted.

If you are interested in joining our team and have the relevant experience for the role, we want to hear from you.

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Food allowance
• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Letterkenny, CO. Donegal: reliably commute or plan to relocate before starting work (preferred)

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