Job description

We are looking for a Front Office Manager to join the team in our award-winning 4* Salthill Hotel in Galway. The Front Office team are the first point of contact for guests and the Front Office Manager will work with the team to provide an exceptional welcome for all our guests and reinforce a strong customer focused approach.

This is a hands on role, working with a very experienced front office team. This role is best suited to a person with experience managing a team and with Front Office experience in a comparable hotel.

Your Responsibilities

• Co-ordinate all functions of the Front Office with a hands on approach
• Reinforcing a customer focused approach within the Front Office Team at all times
• Work with the Front Office team to ensure all guest have a positive experience by delivering a smooth Check In and Check out process
• Work closely with other departments to ensure booking information is shared and accurate
• Ensure quality of data is maintained within the booking system enabling accurate guest history and sales information
• Encourage guest feedback and implement a system for addressing comments to ensure guest satisfaction and continuous improvement
• Monitor guest feedback trends, address challenges in service standards. Actively solicit guest opinion by ensuring a strong Front Office presence – meeting guests regularly
• Carry out any additional duties requested by management, related to hotel operational activities
• Ensuring that the standards of the Hotel are maintained at all time
• Liaising with Senior Management on optimising sales and revenue growth
• Work closely with Sales on Promotions, Web Providers, Tour Operators and Property Website initiatives
• Ensuring that all weekly / monthly reports for the department are completed
• To co-ordinate and monitor all group reservation activities and guest cycle
• Maximise room and meeting room sales for the Hotel, maximise the rooms yield by practising strong Yield Management & working in partnership with Reservations & Sales Teams
• Provide coverage in reservations/revenue as required with holidays utilizing existing team members
• Recruit, train, develop and monitor staff in conjunction with the HR department
• Prepare rotas for the department in advance taking into account the business demand and to ensure that sufficient cover is available to meet those needs.
• Responsibility for training and development of all staff through use of departmental SOPs.
• Ensure that performance appraisals are carried out as and when required.
• Attending Management meetings and training sessions as required
• Handling general administration duties
• Cover Duty Manager shifts as required
• Ad hoc projects
• Comply with company regulations regarding; Fire, Health and Safety, Hygiene, Customer Care and Security.

Experience and skills

• Experience in a similar role in the hospitality industry with a track record of people management
• Excellent Management, Leadership, Organisation, Time Management and Communication skills essential for the role
• Understanding of budgets and revenue with a proven track record of delivering on budgets
• Knowledge of HotSoft and Alkimii systems would be an advantage.
• Excellent knowledge of MS Word / Excel / Outlook.
• Excellent communication and interpersonal skills
• Communicate fluently in English (written & oral)

The Company

The 4-star Salthill hotel is located on the Salthill Promenade with gorgeous views of the Galway Bay. The Salthill hotel is a popular venue for weddings and events and the perfect hotel for a long weekend exploring Galway City and the beautiful Salthill. The hotel has 2 restaurants and a popular bar, with a newly added café space perfect for a hot drink and a quick bite to eat. The Salthill hotel is one of 3 Byrne Hotel Group hotels located in Galway.

The Byrne Hotel Group is a unique collection of family owned hotels and guests houses in Galway, Dublin and the UK offering Irish Hospitality at its best. When you join the Byrne hotel group you join a dedicated team who have a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offer our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.

Byrne Hotel Group is an equal opportunities employer.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Food allowance
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Galway, CO. Galway: reliably commute or plan to relocate before starting work (required)

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