Job description

We are looking for a Front Office Manager at our award winning Candlewood Suites in Wake Forest, NC.

Job Overview:

Assist in managing day-to-day hotel operations by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.

Duties and Responsibilities:

• Assist in managing day-to-day hotel operations by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community
• Act as the General Manager in his/her absence.
• Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel.
• Provide regular direction and manage hotel operations for all departments.
• Monitor and report budget variances and control labor costs and other expenses.
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and foster positive owner relationships if applicable and assist in providing ongoing information and status.
• Manage day-to-day operational activities, plan and assign work and establish performance and development.
• Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
• Educate, train and motivate hotel staff to achieve hotel revenue goals
• Ensure staff has the information, market data, tools and equipment to successfully carry out job duties.
• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.
• Communicate and enforce policies.
• Promote teamwork and quality service through daily communication and coordination with other shifts.
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest.
• Respond to guest complaints or concerns in a prompt and professional manner.
• Review guest feedback and implement strategies for continuous improvement.
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIPs, large groups and other key guests.
• Lead marketing efforts to upsell guests on hotel services, offerings and amenities.
• Create Standard Operating Procedures (SOP's) for the front desk, housekeeping, and maintenance departments.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.
• Maintain relations with outside contacts.
• Perform other duties as assigned.
• May also serve as manager on duty.

Accountability:

This job is the second in command to the General Manager in a small to mid-sized limited-service or extended-stay single-site hotel with a limited range of facilities and services. Typically responsible for managing day-to-day operations of the hotel.

Qualifications and Requirements:

Previous extended-stay experience or experience in a hotel of similar size and complexity preferred.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Benefits;

Paid Vacation
Employee Discounts on all IHG hotels
Bonuses based on performance
Health, Dental, & Vision Benefits

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 2 years (Required)

Work Location: In person

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