Front Office Manager

SUMMARY:

Responsible for supervision of all Operations, including Guest Service functions, under the direction of the Director of Operations.

RESPONSIBILITIES:

• Reconcile the daily cash log and night audit reports.
• Handle Guest requests and notify hotel department heads.
• Prepare and distribute function sheets at the weekly Management Meeting.
• Develop and post weekly work schedule of Front Desk Employees.
• Provide support to the Front Desk at peak times by answering the telephone, taking messages, and assisting guests to check-in and checkout of the hotel.
• Proficient in the use of hotel systems. Working knowledge of how the systems work hand-in-hand.
• Retrieve reports in a timely fashion
• Able to assist all Front Desk Associates in the use of Training Program.
• Responsible for Accounts Payable. Making sure all invoices are paid in a timely fashion. Inform Director of Operations/General Manager of any high balances.
• Coordinate and administer the daily transmittal of cash and checks to the bank.
• Able to perform Night Auditor Duties.
• Balance Hotel books at the end of each period. Prepare audit reports for end of period.
• Ensure an employee attitude of attentiveness and anticipation of guest needs. Ensure proper delivery of guest special requests.
• Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities.
• Responsible for knowing hotel emergency procedures. Assist in training employees to act accordingly in the event of an emergency or accident at the hotel.
• Assist in the maintenance of the key control program that is already in place Ensure the security needs of the property and guests are met.
• Participate in employee functions, and guest events.
• Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings
• Communicate with Director of Operations/ General Manager on a daily basis.
• Inform Director of Operations/General Manager of potential problems with guests and progress of special projects.
• Each associate will be required to follow the rules as found in the M&R Employee Handbook
• Perform other duties as assigned by Management, of which employee is capable of performed