Job description

Medical Front Office Assistant

Position Summary

Immediate opening

Job Title: Medical Office Entry-Level Call Center Representative

Job Summary:
We are a growing private urology practice looking for a motivated and detail-oriented individual to join our medical office call center team. As an entry-level call center representative, you will be responsible for answering phone calls, scheduling appointments, and directing patients to the appropriate departments within our medical office. Your ability to communicate clearly and professionally will be essential in this role, as you will be the first point of contact for patients.

Responsibilities:

Answer and manage incoming calls in a timely and professional manner
Schedule appointments for patients with the appropriate healthcare providers
Verify patient insurance information and update patient records as necessary
Direct patients to the appropriate department or healthcare provider
Provide excellent customer service to patients and their families
Follow office policies and procedures to ensure patient confidentiality and accuracy of patient records
Requirements:

High school diploma or equivalent required; some college coursework preferred
Excellent communication and interpersonal skills
Strong organizational and time-management skills
Ability to multitask and prioritize tasks effectively
Familiarity with medical terminology and basic medical office procedures preferred
Proficiency with Microsoft Office Suite and experience with electronic medical records (EMR) systems preferred
Ability to work flexible hours, including evenings and weekends as necessary
We are an equal opportunity employer and welcome candidates from all backgrounds to apply. If you are looking for an exciting opportunity to start your career in the healthcare industry with a growing private urology practice, please submit your resume and cover letter for consideration.

Skills:

• Excellent interpersonal skills
• Knowledge of basic Microsoft office
• Experience in the medical field, urological experience preferred
• Knowledge of HIPPA
• EMR system experience.

Benefits:

401K

Medical, Dental, vision insurance

Vacation and sick pay

Compensation depending on experience. Excellent benefits and great work environment.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Urology

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Laguna Hills, CA 92653: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person

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