Job description

We have a fantastic new vacancy for a Front Office Supervisor in the beautiful Dunboyne Castle Hotel & Spa.

Dunboyne Castle Hotel & Spa is a luxury estate, nestled in 21 acres of lush green Meath countryside. The Georgian mansion which welcomes visitors today was originally built in 1764, on the same site as the original castle.

Objective of the Role

Reporting to the Front Office Manager, the Front Office Supervisor will supervise the running of the Front Office department. To maximise customer service opportunities, manage communication across all departments and maximise room revenue by working in conjunction with the Front Office Manager, Revenue Manager and Rooms Division Manager.

As part of your role:

All our team pride themselves in offering exceptional guest service to ensure we always go above and beyond for our guests. Your role with us will include:

• Supervising the Front Office operation, supporting our team and ensuring delivery of exceptional guest service
• Lead and develop the Front Office team, ensuring that new and existing team members receive all required training, coaching and support
• Manage guest and team feedback, resolving to satisfaction and communicating effectively with management team
• Ensure all customer enquiries and requests are dealt with courteously and efficiently
• Working shifts to include evenings and weekends

What have you done before?

Notwithstanding your positivity and ambition for hospitality we would ideally like you to have some experience for your role as outlined below:

• A minimum of 1 year Front Desk experience in the hotel sector
• Excellent interpersonal skills with ability to empathize with guests and team alike
• Commitment to delivering a high level of customer service
• Experience managing and developing people

Why should you join our team?

We offer the below to all our team members:

• A welcoming & supportive team environment
• Opportunities for development
• Meal on duty
• Staff discounts throughout the Hotel & it’s sister property.
• Complimentary car-parking
• Employee Assistance Programme

If you are interested in further developing your knowledge and experience in the industry, with this exciting and unique opportunity please apply online.

Job Type: Full-time

Benefits:

• Employee discount

COVID-19 considerations:
Yes

Ability to commute/relocate:

• Dunboyne, County Meath: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your expected annual salary?

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