TCG Consulting Partners LLC. wants ambitious and resourceful individuals to join our Travel, Meetings, Payment & Expense (TMPE) Business Process Outsource (BPO) Category. Transition to a key advisor to TCG's best clients as you participate in Travel, Payment, Meeting and Expense management, develop strategic solutions, optimize, or implement travel, card & expense programs. Successful individuals use their business acumen and product expertise to assess strategies, identify opportunities/solutions to develop roadmaps, obtain knowledge of policy structure/strategic imperatives to manage TMPE programs and focus on efforts in optimizing the client's global program.

Responsibilities

Managing and monitoring of the Concur user profiles by:

• Maintaining changes
• Additions
• Deactivations
• Troubleshooting technical user error
• Field user questions
• Setup
• Solve payment inquiries
• Establish clearly defined standard operating procedures for Concur administration and streamline processes and manage communication within the business for effective control
• Develop and implement procedures for Concur expense and administration for compliance with company policies
• Gather functional and simple technical business requirements from client and escalate to Certified Implementation Partner (CIP) key stakeholders
• Create, monitor, update, and close support cases

• Ensure completion of deliverables, managing schedules with creative and technical success
• Adhere to Concur SOPs for escalation as needed
• Develop and maintain functional and technical product knowledge
• Be aware of, and comply with, all client corporate policies
• Perform site administrative duties, Day to Day Site Maintenance:
  • Audit Rules creations and updates
  • System updates (i.e., Car rates, mileage, hotel rate caps, etc.)
  • Email notification creations and updates
  • Company notes updates
  • Case creation and follow-up on behalf clients

Required Qualifications

• Bachelor's Degree, preferably in Finance or Accounting or equivalent experience
• 2+ years of technical and functional knowledge of SAP Concur Financial / Expense system; Concur Certification a plus

Skills and Capabilities

• Technical knowledge on Financial System configuration and on multiple system integration, data transfer
• Knowledge of Concur business rules and how to change them to achieve desired output
• Knowledge of basic accounting principles
• Consulting in a client facing environment; accommodating project-based work schedule and global virtual meeting times
• Strong and effective communication skills (written, verbal, listening)

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
CA $64,480.00 - $91,800.00; CT $53,100.00 - $91,800.00; NV $47,900.00 - $77,900.00; WA $65,478.40 - $91,800.00; NY $55,341.00 - $91,800.00; CO $47,900.00 - $84,100.00; RI $53,100.00 - $84,100.00; NJ $47,900.00 - $91,800.00