Job description

Full Time Administrative Assistant / Client Care Coordinator

***PLEASE FOLLOW THE INSTRUCTIONS AT THE BOTTOM OF THE AD POSTING TO APPLY OR YOUR APPLICATION WILL NOT BE CONSIDERED***

Freedom Within Therapy and Wellness Center is seeking a Client Care Coordinator to provide extraordinary customer service. Responsibilities include answering all phone calls and emails quickly and kindly, making existing office systems more efficient. Candidates should be great communicators who are driven and have great time management skills. Freedom Within is a group therapy practice, we offer individual and couples therapy to adults. A large number of our clients are active duty military, Veterans and young professionals. Our practice focuses on treating PTSD, trauma, anxiety, relationship concerns, postpartum and transitional issues. The office is located at 2650 Camino del Rio N. San Diego, CA 92108 (in Mission Valley).

Our Mission:

Our mission is to provide quality care using a genuine, down to earth approach that incorporates compassion, humor, and authenticity. We strive to partner with our clients to help release their pain and restore their sense of freedom within.

Duties/Responsibilities:

• Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist, answer practice related questions).
• Coordinate with clinicians on filling their schedules.
• Utilize excel sheets for tracking various items
• Utilize CRM for tracking client inquiries
• Provide direction to clinicians and administration teams on best practices for improving intake processes and taking initiative in implementing improvement measures.
• Stay highly organized with extreme attention to detail and ability to prioritize various projects independently.
• Provide support with billing and health insurance verification - providing information to clients on health insurance benefits and costs
• Manage authorizations for services from professional referral sources, updating and tracking.
• Documenting into an EHR system.
• Ability to handle and provide straight-forward feedback to the administrative team members.
• Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.
• Ability to set goals and develop achievable timelines to hit them.
• Helping maintain neat and tidy office space
• Other duties as may be assigned.

Qualifications and Skills:

• Knowledge of the mental health field, sensitivity to the population and how to achieve client satisfaction.
• Must have excellent customer service skills and be comfortable taking phone calls and contacting clients.
• Must be VERY VERY detailed, organized and have systems in place to track calls and schedules.
• Comfortable with excel and word.
• Experience in healthcare and comfort with HIPAA laws and confidentiality are highly encouraged.
• Be able to lead and manage client intake and scheduling.
• Must be punctual in reporting to work.
• Passion for working with others (being collaborative) and helping our team members grow and learn.
• Be a team player.
• Be able to work independently on tasks assigned and take initiative on projects.
• Have strong written and verbal communication skills and strong interpersonal skills.

This position is not right for you if you are:

• Just looking for a job to clock in and out of.
• Someone who doesn’t feel passion for helping others.
• Not a team player or prefer not to work collaboratively.
• Someone who doesn’t like to hop in and help others get their work done - we highly value teamwork.

This position is perfect for you if you are:

• Energized by and invested in helping others on a team and contributing to the growth of Freedom Within Center.
• Creative, engaged in doing excellent work, and excited by helping others.
• VERY organized and HIGHLY detail oriented.
• Able to take direct and constructive feedback and run with it.
• Able to take ownership of your role, make tough decisions and have difficult conversations.

Benefits as Employee:

• W-2 position
• Competitive pay
• Paid sick time
• Paid vacation time
• Paid holidays
• 401(k) Retirement Account with company matching
• Health insurance, vision and dental
• Life insurance
• Company charitable donation match
• Ongoing support
• Quarterly team events
• Coffee and snacks at the office
• Fun and welcoming team!

Compensation:

• $38,000-$44,000 annual salary. 40 hours/week.
• Schedule is Monday-Thursday 8am-5pm / Friday 8-4pm in the office (no telework).

This is an incredible opportunity for an administrative person to join a fun team of therapists providing care to our community and helping our Veterans and military families. We value honesty, genuineness, humility, compassion and humor. Our team is fun, supportive and collaborative and we encourage the same from you! The office is conveniently located just off of the I-8 Freeway in Mission Valley.

Please review our website to better understand what we do and who we serve. www.freedomwithincenter.com

Promoting inclusion: We promote hiring of varying backgrounds, beliefs, and specialties to better serve the diverse and unique experience of our clients. It is also important that our office promotes a foundation of diversity, equity, and inclusivity in its culture and practice. We hold monthly anti-racism work group discussions to further understand our own biases and to look at how we can better serve our diverse community and minority populations.

HOW TO APPLY:

Please send your resume and cover letter with subject line ATTN: Hiring Department to mgreenlee@ freedomwithincenter.com and atheis@ freedomwithincenter.com (be sure to remove the spaces to send the email) Please also respond to the attached questions in the body of your email:

• Why would you be a good fit for this role?
• How detail oriented are you on a scale of 1-10, please explain?
• This position is 40 hours per week 8-5pm on site (no telework), is that something you can commit to for at least one year?
• A team member will reach out to you if your experience fits with our practice.

Job Types: Full-time, Part-time

Pay: $38,000.00 - $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Outpatient
• Private practice

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
COVID precautions in office include wearing masks.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Work Location: In person

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