Functional Analyst - University Bursar (Hybrid/Remote)

Job Summary

To provide support for information technology business operations of the office of University Bursar and participate in reviewing existing systems/processes to identify areas for improvement and develop enhancements accordingly.

Duties & Responsibilities

• 1. Identify the business process related problem areas using the data to guarantee the quality of performance. Introduce measures or procedures to correct unwanted deviations. (20%)
• 2. Coordinate University Bursar business processes related to accounts receivable functions. Includes reviewing, analyzing, and identify areas for improvement, and recommend enhancements accordingly for administrative consideration that resolve problems and promote efficiency. (15%)
• 3. Handle day to day billing services related business operations which includes, processing the bills, creating reports, etc. Addressing the software related errors or outages to the appropriate IT department and or outside vendors to ensure the smooth functioning of the business operations.(15%)
• 4. Coordinate University Bursar business processes related to accounts receivable functions. Includes reviewing, analyzing, and identify areas for improvement, and recommend enhancements accordingly for administrative consideration that resolve problems and promote efficiency. (10%)
• 5. Provide advice and counsel to internal University Bursar staff that facilitate their assigned areas of responsibility, including: ad hoc reports; queries and population selections utilized in mailings; collection activities; and other related activities. (10%)
• 6. Evaluate the user interface and designs of the new technologies/products and existing software, providing detailed analysis of proposed solution/s or areas of improvements for University Bursar management to review. (10%)
• 7. Serve as liaison to University Bursar Billing Services application vendors to conduct the following activities: communicating the required functionalities of the applications as per business needs; coordinating software installation; handling final implementation testing; and documenting the upgrades. (5%)
• 8. Develop, document, and maintain University Bursar procedures manuals and systems documentation related to University Bursar development practices, standards, system administration, and change request process as well as in compliance with regulations and guidelines set forth by federal and state agencies. (5%)
• 9. Serve on University committees and project teams as appropriate. (5%)
• 10. Perform other duties and responsibilities appropriate for an IT Tech Associate. (5%)

Minimum Qualifications

• Two years of progressively more responsible work experience in an Information Technology (IT) related profession.
• College course work which included Information Technology (IT), IT Management, or a closely related discipline may be substituted as follows: 60 semester hours or Associate's Degree equals one (1) year; 90-120 semester hours or Bachelor's Degree equals two (2) years.

Knowledge, Skills and Abilities

• 1. Bachelor's degree and/or experience in IT related field such as information systems, business process analysis.
• 2. Proficient computer skills including Microsoft Word, Outlook, SQL, and expert level in Excel and Access.
• 3. Excellent problem-solving skills. Ability to identify and resolve technical problems.
• 4. Excellent verbal and written communications skills to effectively interact with all outside agencies/vendors, University officials/staff, and other persons/offices seeking assistance from University Bursar Billing Services.
• 5. Strong interpersonal skills to establish and develop effective working relationships.
• 6. Effective teamwork skills to address and resolve difficult and complex issues/problems.
• 7. Ability to work independently and to exercise good judgment and discretion in the performance of all assigned duties and responsibilities.
• 8. One year of experience in business process analysis and change control processes.
• 9. Knowledge about business administration functions and related managerial practices to participate in identifying organizational goals and objective and facilitate their successful outcome.
• 10. Demonstrated analytical skills to perform financial and business analysis.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 5/8/2023. Salary is commensurate with experience.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (CST) on April 24, 2023. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact johannam@uillinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1016197
Job Category: Technical
Apply at: https://jobs.illinois.edu