JOB SUMMARY: The General Manager of Operations - PEMB will be responsible for providing day-to-day leadership of site operations, supervising employees, developing and supporting initiatives to improve the customers' business, and maintaining safety, quality, efficiency, throughput, and on-time performance to schedule. In addition, responsibilities include staffing and developing operations to exceed customer expectations in a safe manner, while exceeding financial targets.

JOB DUTIES AND ESSENTIAL FUNCTIONS:

• Provides leadership and execution for all manufacturing programs and processes including quality, safety, cost management, controls, best practices, forecasting, strategic planning, reporting, and analysis.
• Develops, follows, and enforces safety awareness behavior and applies safety, ergonomic, and environmental policies. Understands the standards, guidelines, and regulations applicable to the site. Properly communicates all incidents in accordance with the policy. Ensures safety goals are achieved and safety performance continually improves with proper analysis and treatment of incidents including “near misses.”
• Leads and reinforces a high performing safety culture.
• Develops team through constant On The Job training and coaching. Instills a team culture that aligns with our purpose and values aligned with CSMI leadership expectations.
• Achieves operational excellence in the areas of 5S, respect for product, inventory management, asset utilization, labor efficiency, scrap, transportation efficiency, and machine/equipment uptime and repair cost. Able to recognize and systemically eliminate waste. Able to define and apply processes and standards. Coaches all levels of the organization on waste recognition, continuous improvement, and process/standards.
• Ensures and improves flexibility of team to allow for increased facility efficiency and planning optimization.
• Drives and leads continuous improvement activities to improve location performance in safety, quality, on time performance, and site key performance indicators (KPIs).
• Facilitates quality and service improvements, as well as cost reduction, through efficient manufacturing practices, collaboration, and use of continuous improvement methodology.
• Ensures compliance to Central States and customer-specific quality specifications. Ensures that all quality control checks are effectively completed. Ensures quality issues are investigated, root causes determined, and corrective actions implemented.
• Understands and applies the “Right. On Time. Every Time.” mindset with external and internal customer relationships. Able to solve problems and prevent reoccurrence through detection, communication, analysis, verification, and exchange of lessons learned/best practices. Coaches others on mindset, tools, and methodologies.
• Conducts interviews for positions within the site.
• Oversees and ensures employee payroll is correct and completed on time.
• Monitors team’s performance and implements team and individual goals to improve overall team performance.
• Understands and communicates location financials and team’s impact on the financials.

SUPERVISORY RESPONSIBILITIES:

Leadership

• Provides leadership, support, and direction to site employees while ensuring the skills and competency of the team members are built and maintained. Coaches all team members to improve and understand basic improvement mindset, job duties, and safety.
• Creates, maintains, and supports a high performing safety-first culture. Initiates and embraces an environment where all employees feel comfortable communicating safety concerns.
• Mentors staff to optimize performance, grows and develops team through talent identification and succession planning, and drives for results and leadership growth.
• Invests significant effort on talent offense and aligning training and development of teams to mindsets and skillsets important to the future of our business.
• Develops and fosters effective and productive teams using ongoing performance management. Identifies and mentors high potential team members to prepare them for the next steps, including one-on-one time to have them learn from experience of doing, exposure to situation, and education for skills. Delegates as needed to team leaders to help develop them and balance supervisor workload.

• Resolves conflicts between people, shifts, departments, and sites. Sets and maintains the expectation that relationships between supervisors, peers, and employees are respectful and inclusive.
• Fosters a culture, including ways of working and behaviors, that is focused on a high level of teamwork, productivity, safety, and performance, while aligning with the company’s mission and values.
• Promotes team building, builds trust within the team, and reacts quickly by addressing any distractions or concerns raised by employees, to have operations aligned and working towards one goal and objective. Motivates the team to always hit and exceed goals, pointing out and correcting concerns or issues.
• Appraises performance of direct reports and ensures the appraisal process for Operations is effective and adheres to the company’s performance appraisal standards. Gives immediate feedback on performance concerns and frequent feedback on progress. Performs Performance Evaluations each year with all EO’s covering previous year’s performance, areas needing improvement, progress during the past year, and any personal development items that should be worked on together.
• Sets area goals and objectives aligned with Site and Corporate goals/objectives. Communicates what the EO’s can do to improve the results. Creates a Line of Sight to the goals/objectives with action plans to achieve. Drives proactive urgency in team toward goals/objects that the team has agreed upon through clear communication and close monitoring.

Operations

• Develops and executes a clear vision with sharply focused strategies that will ensure manufacturing operations support the overall business strategy and remain ahead of the competitive curve. Collects operational metrics to analyze productivity and set performance targets to meet revenue and cost goals.
• Plans annual, monthly, weekly, and daily capacity (people and equipment) and budgets. Uses qualitative and quantitative approaches to determine needed shifts, staffing, and performance improvements required to exceed customer expectations. Develops and executes the plan, including capital spending needed to support the necessary performance improvements.
• Works closely with Sales and Supply Chain departments to develop PEMB plant’s Supply & Demand, and determine which action items are required to mitigate risk based on forecasted volume for upcoming months, during the monthly SIOP process.
• Creates optimized schedules that balance production efficiency and employee wellbeing by selectively and strategically using OT.
• Makes any production adjustment as soon as possible to minimize impact to the organization and eliminate impact to the customer.
• Anticipates and acts on changing factors in the business environment.
• Conducts problem solving activities for quality and production issues for the site. Understands a structured process to solve problems with root cause and validated corrective actions.
• Monitors the site’s performance against KPI’s. Works with the team to ensure deviations (good and bad) are understood and actions are in place to address these deviations.
• Understands cost control and what financially impacts the site. This includes knowing cost impact of OT, scrap, lost production time, etc.
• Manages and supervises all plant operations, ensuring that the highest level of productivity, safety, and quality are maintained at all times.
• Ensures robust plant safety inspections, auditing, and training procedures are implemented to meet OSHA and other required regulations.
• Ensures understanding and compliance of all regulations, policies, and procedures relating to Safety/OSHA/Regulation controls. Constantly reinforces and stops all other activities to prioritize safety concerns.
• Ensures that Quality Control, RMA corrective actions, and internal/external customer feedback are performed based on CSMI standards.
• Ensures that all quality issues are acted upon and the results are being monitored. Fosters a Lean Manufacturing environment to continually manage and improve the plant’s quality. Trains staff to look for and report quality issues in all phases of product life.
• Ensures that shift hand-offs on both sides are effective and ensures that all needed information is known between supervisors, team leads, and EO’s to allow for smooth shift starts.
• Conducts production planning each day in line with CSMI standards and ensures that all customer requirements are met. Creates, shares, and monitors production plan. Watches possible deviations to this plan and makes adjustments to ensure customer needs are met.
• Plans and balances overtime based on workload and schedules.

Communication

• Accountable for effectively communicating with and supporting the team. This includes the timely communication of relevant information, as well as the company’s purpose, vision, and values.
• Shares best practices, tools and knowledge, and works collaboratively with peers, departments, and other plants to ensure the success of the company through continuous improvement and excellence in processes and people.
• Asks clarifying questions to understand reality and determine root causes of issues.
• Clarifies expectations, performance, and company initiatives.
• Visually and verbally informs assigned area of performance for company, site, area, and individual.
• Rewards and recognizes good performance and promptly addresses and corrects poor performance.
• Posts and maintains updated work instructions at ALL workstations. Ensures that all training to the latest standard is complete and effective.
• Drives Visual Factory improvements throughout the assigned area.
• Communicates the overall direction of the Operations team to the site, including customer service initiatives, company and site improvement activities, and policy changes.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 3 years of experience in a leadership role; minimum of 2 years’ experience in a supervisory or people management role.
• Minimum of 3 years of experience in PEMB manufacturing.
• Experience with plant startups preferred.
• Proven experience in managing safety and environment, production efficiency, maintenance, manufacturing systems, equipment utilization, product quality, budget and cost controls.
• Exceptional verbal, problem-solving, presentation, and facilitation skills.
• Understanding and usage of basic production tools and mindset that accompanies them; these include 5S, continuous improvement, waste elimination, visual factory, single piece flow, etc.
• Other demonstrated skills: inventory management, negotiation, problem solving, communication, judgment and decision making, teaching and coaching, project management, expense control, leadership, diplomacy, and management.
• Experience in setting a strategic direction and executing the plan; training and demonstrated activities in basic LEAN and operational theory with ability to learn and teach others.
• Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.”

• Own It – Commitment to customer, the company, and each other
• Can Do – Pursuing continuous improvement
• Act in Love – Treating others with humility, respectfulness, kindness, honesty, patience, and self-control

• This is a safety sensitive position.