General Manager

The Role…

The General Manager will ensure that Ned's Club Washington DC provides a warm, safe, inclusive and upscale environment for all members, guests and employees at all times. The General Manager is ultimately responsible for the day-to-day operations, financial performance and members satisfaction. This role requires highly developed leadership competencies to ensure the highest levels of stakeholder engagement and ownership representation.

Main Duties

• Oversee the management of the Food & Beverage operations across all restaurants, bars and event space
• Develop an efficient back of the house operation taking into account, logistics, H&S and employee welfare
• Work closely with the Executive chef on all aspects of the culinary offering
• Take personal responsibility for curating and monitoring the club ambience with particular emphasis on delivering an appropriate entertainment / live music program
• Handle any member or client complaint that requires escalation and resolution by senior management in a timely manner
• Ensure that members and guests adhere to the Club Rules and take swift, corrective action when necessary
• Ensure appropriate grooming and uniform standards are maintained across all departments
• Ensure that robust processes, systems and controls are cultural amongst senior managers
• Deliver a benchmarked level of employee productivity whilst at the same time ensuring uncompromising hospitality standards across all areas the club
• Show a sound understanding of the external marketplace, keeping abreast of industry trends and city developments
• Review the weekly revenue forecast and scheduling requirements, ensuring the right amount of resource is in the right place, at the right time
• Play an active role in developing strategic business plans that support the delivery of the Budget and Balanced Scorecard
• Produce a monthly P&L critique with explanations for variances and be able to articulate a narrative for inclusion in monthly ownership reports
• Implement operational strategies that are innovative and drive profitability
• Oversee and sign off on the monthly member events calendar
• Co-chair quarterly committee meetings alongside the senior membership team
• Understand and align with Communication teams on local PR, Social Media and Marketing strategy
• Support the membership acquisition strategy, ensuring intake targets are achieved
• Work closely with Partnerships to leverage suitable sponsorship opportunities with brand partners
• Be a highly visible leader across all areas of business, providing hands-on support as required
• Ensure all product / services delivered to members and clients are in line with the prescribed specification
• Create a member centric culture that creates value and builds loyalty
• Ensure that company policies and standards are maintained by everyone working at the site
• Promote a service driven culture that reflects The Ned and Ned's Club values, encouraging positive interactions, team collaboration and results driven performance

Required Skills/Qualifications

• Proven track record as a General Manager in an upscale hospitality environment
• Energetic and dynamic leader who can influence at a senior level and engage a team with a customer centric service ethic
• Team player that understands the importance building close professional relationship and demonstrates a high degree of emotional intelligence
• Well developed, logical thinker with the ability to exercise good judgment and solve problems quickly
• Strong financial and business acumen
• Excellent written English and verbal communication skills
• The ability to plan and prioritise time
• Self-motivated and a completer/finisher
• Understands that unsociable hours, including working weekends and public holidays, is expected

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Must be able to work in front of a computer screen for up to 5 hours per day.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.