Job description
Overview:
We are seeking a User Engagement Specialist with experience with GEOINT techniques, tactics, and procedures and analytical tools, who will use their technical knowledge, experience, and customer-centric focus to conduct user engagement with analysts on a variety of software and programs, Springfield, Virginia!Responsibilities:
As a GEOINT User Engagement Specialist, you will be responsible for not only user engagement but for interfacing with clients, briefing, and conducting program review of capabilities. You will focus on working directly with customers, end users, and development engineers to conceptualize, architect, and present solutions that solve the most demanding mission needs. You will use a customer-centric approach to understand questions and issues, then determine the best method and approach to engage with analysts to convey knowledge that can be leveraged to answer mission requirements. You will present design artifacts or prototypes to users, gathering feedback, and working with the customer and development team to adjudicate feedback for potential incorporation into the in-work product or as future enhancements.
Duties, Tasks & Responsibilities
Criterion Systems, LLC. and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make employment decisions without regard to any individual’s protected status: race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, g ender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit https://careers-criterion-sys.icims.com/.
At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com.
Criterion Systems is a Military/Veteran Friendly Company therefore we encourage Veterans to apply.
We are seeking a User Engagement Specialist with experience with GEOINT techniques, tactics, and procedures and analytical tools, who will use their technical knowledge, experience, and customer-centric focus to conduct user engagement with analysts on a variety of software and programs, Springfield, Virginia!
This role is vital in the agile development process by acting as the interface between the end users and the development team to ensure that the delivered product meets or exceeds the users’ needs.
As a GEOINT User Engagement Specialist, you will be responsible for not only user engagement but for interfacing with clients, briefing, and conducting program review of capabilities. You will focus on working directly with customers, end users, and development engineers to conceptualize, architect, and present solutions that solve the most demanding mission needs. You will use a customer-centric approach to understand questions and issues, then determine the best method and approach to engage with analysts to convey knowledge that can be leveraged to answer mission requirements. You will present design artifacts or prototypes to users, gathering feedback, and working with the customer and development team to adjudicate feedback for potential incorporation into the in-work product or as future enhancements.
Duties, Tasks & Responsibilities
- Performs functional analysis, timeline analysis, detail trade studies, requirements allocation, and interface definition studies to translate customer requirements into hardware and software specifications.
- Generate CONOP for new capabilities.
- Coordinate with product owners, the SE/CMO team, and users to determine the best implementation approach to meet the mission goals.
- Coordinate with users to determine the root cause of operational issues and support the development and test team in resolving those issues.
- Provide operational readiness checkout of the new baseline before delivery.
- Perform site transition to train the user on the system, transition new users to the design, and then provide sustained support to those users as they become familiar with the baseline.
- Perform remote training sessions to inform users of new capabilities and give refresher training remotely.
- Provide operational readiness checkout of the new baseline before delivery.
Required Experience, Education, Skills & Technologies
- An active TS/SCI security clearance, preferably with CI polygraph
- Three (3) years of related experience with a background in Geospatial Intelligence (GEOINT).
- Bachelor’s Degree and or equivalent experience in a related field in lieu of a degree.
- Strong understanding of the TCPED (Tasking, Collection, Processing, Exploitation, Dissemination) process, practices and tools at the IC and/or COCOM level, focusing on tasking and collection.
- Familiarity in writing and understanding Concept of Operations (CONOPs) documents to describe customer issues and problem areas as well as system requirements analysis practices.
- Technical experience using Cedalion/Orchestration Services, National Exploitation System (NES), and/or geoSCOUT
- Experience as an Instructor or working in a training environment.
- Exceptional verbal, writing and listening skills: Ability to communicate complex technical solutions across the development and customer environments.
- Ability to coordinate, schedule and lead user engagement activities across multiple DoD and IC organizations with minimal oversight and direction; self-motivation is a must.
- Willingness to learn new products and technologies and seek out opportunities for program growth.
- Experience presenting new system capabilities to users and presenting technical reviews to customers.
- Experience with System Operational Readiness Review (ORR).
- Technical experience using Microsoft Office (Powerpoint, Word, Excel, Visio)
- Understanding of Agile software development practices.
Preferred Experience, Education, Skills & Technologies
- Experience with data modeling
- Experience computer vision (CV)
- FVEY interaction experience
- Experience with imagery analysis and report writing.
Security Clearance Level
- TS/SCI with an adjudicated CI polygraph or ability to obtain a CI polygraph
Certification
- None
Work Schedule
- Full-time onsite
Benefits Offered
- Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.
Criterion Systems, LLC. and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make employment decisions without regard to any individual’s protected status: race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, g ender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit https://careers-criterion-sys.icims.com/.
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