Position Summary

The Gestational Carrier Agency Case Manager will facilitate communication with all parties involved in the surrogacy process.

What You’ll Do Every Day

• Liaison with intended parents, gestational carriers, mental health professionals, attorneys, delivery hospitals, and all other professionals involved.
• Provide intended parents and gestational carriers with referrals to professionals and services needed throughout their journey.
• Work closely with agency Director and mental health professionals to facilitate and manage the matching process.
• Coordinate appointments, legal and insurance consultations.
• Communicate regularly and provide information, support and guidance to intended parents and gestational carriers throughout the process to keeping all parties informed of all important developments.
• Prepare hospital birth plans, coordinating with attorneys, intended parents, gestational carriers and hospital social worker/nursing managers.
• Complete a variety of tasks to assist the Directors ability to effectively lead the agency, which may include special projects, presentations, reports and other projects as needed.
• Co-facilitate a monthly gestational support group with a mental health professional.
• Build and nurture relationship with the gestational carrier to offer support, including assisting with gifts, providing support and guidance throughout the process as well as managing social medial groups.
• Other duties as assigned.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, tasks, duties, or responsibilities that are required of this position. Duties, responsibilities, tasks, and activities of this position are subject to change at any time with or without notice.

Required Knowledge, Skills and Abilities

• Exceptional written and verbal communication skills, with proven ability to deal with diverse groups of people while showing the highest degree of professionalism regarding confidential information.
• Exceptional organizational skills with strong attention to detail.
• Working knowledge of the medical, insurance and/or legal fields is preferred.
• Ability to complete a high volume of tasks and projects independently.
• Ability to find a balance between being a supportive, compassionate advocate for gestational carriers, while also setting clear boundaries and establishing authority.
• Must have excellent customer service skills, exhibiting courteous, compassionate, and respectful treatment of internal and external customers at all times.
• Must be technologically savvy with strong computer skills. Proficient with Microsoft Office or related software and have the ability to use basic office equipment.
• Must possess sound judgement to problem solve with a good balance of analytic and intuitive skills.
• Must exhibit emotional maturity, professionalism, stability and flexibility in changing, stressful or difficult situations.
• Must be able to work under stressful conditions and remain calm under pressure.
• Must be able to multi-task and coordinate several tasks/projects while being detail oriented with a strong ability to utilize time efficiently.
• Must be able to communicate effectively and provide feedback to others in a positive and effective manner, and make it a priority to communicate consistently and professionally with all staff members, physicians and patients.
• Must be able to provide clear direction and set concise expectations when working with potential patients and physicians and staff.
• A strong ability to follow procedures and protocols is essential.
• Must have a strong ability to act independently as well as be able to work effectively in a team.
• Must demonstrate the ability to be a team player and possess a wiliness to perform duties that are assigned or delegated in a timely manner.
• Participate in identifying problems and suggesting solutions.
• Maintain confidentiality of all work information.

Education and Experience

• Bachelor’s degree in psychology, social work or related field preferred.
• Personal experience as a gestational carrier a plus but not required.
• At least two years of experience in related field.

Supervisory Responsibilities

None

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of reviewing patient information, preparing and analyzing information and data.
• Frequent periods of standing, bending, and walking.
• Ability to occasionally lift up to 15 pounds.
• Use of professional office environment with daily use of standard office equipment such as computers, telephones, photocopiers, and scanners.
• Occasional overnight travel may be required.
• Travel will be required within the metro area and travel between CCRM locations; a valid driver’s license and proof of liability and property damage insurance is required when using employee’s personal vehicle.