Our portfolio of brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull-Ups, GoodNites, Plenitud, Viva, Softex, Sweety and WypAll, hold the No. 1 or No. 2 share position in 80 countries. Sustainability is at the center of our company and by 2030 we aspire to advance the well-being of one billion people through social programs and reduce our environmental footprint by half. We focus on the areas where we can make the biggest difference - climate, forests, water and plastics.

At Kimberly-Clark, treating individuals with respect is the way we do business and the way we lead our industry and our world. We’re building an organization that looks and thinks like our customers around the world and searching for talented people with different perspectives and varied backgrounds.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark; you just need to log on!

Led by Purpose. Driven by You.

Position Summary

Reporting to the Chief Human Resources Officer, the Global Head of Human Resources Operations (Global Head of HR Operations) will be responsible for leading the team responsible for all large-scale (country, regional and global) HR operations, as well as all people-related Shared Service/Business Process Outsourcing (BPO).

The Global Head of HR Operations will serve as the lead integrator, process and system steward for the global HR function, ensuring efficient and effective global HR service delivery. This leader works very closely with the Global HR Leadership Team, HRIS, HR CoE Leaders, and Global Business Services (GBS) to transform this critical area. The direct team includes the HR Analytics and Data Governance organization, HR User Experience and HR operations organizations for all 4 of K-C’s key business regions (North America, EMEA, APAC, Latin America). HR operations is a global organization with regionally based service-delivery hubs.

What You’ll Do – Role & Responsibilities

The Global Head of HR Operations will:

• Lead all current HR operations/shared service and BPO arrangements, and drive the investigation, coordination, and facilitation of all shared service and/or outsourcing requirements (planned and unplanned) globally for the HR function. This includes responsibility for the HR operations and associated teams in the following regions: North America, EMEA, APAC and Latin America

• Lead business process design and governance by understanding the needs of the business, facilitating discussions on budget and resource prioritization across the HR function and collaborating with process owners and HRIS to ensure processes are designed/developed and executed

• Provide oversight and direction for the User Experience across all HR BPO arrangements, system platforms and processes. S/he will provide insight and leadership for K-C’s broader User Experience initiatives in conjunction with the Digital Organization, Corporate Communications and GBS.

• Lead the development and execution of People Leader Standard Work (People Metrics) and the Standard Work related to that. This includes overseeing the governance model of how People Metrics will be adjusted and refined with business leader feedback, as well as how People Metrics utilization will be measured

• Lead strategic vendor relationship management with all system, shared service and BPO vendors across the HR function globally, ensuring close collaboration and alignment with the relevant HRVP, COE leader and the HRIS leader. Specifically, s/he will manage the relevant contract execution with all HR vendors, the HR budget and prioritization of vendors and/or functionality required by HR. This leader will also ensure that the function receives the right level of service from the vendors.

• Manage Performance Metric targets for the HR function, e.g. HR OGSiM, AIP, etc., by tracking the results and communicating these to the HRLT on a regular basis

• Drive all HR LEAN/CI efforts globally, ensuring that LEAN practices are implemented and shared across the HR function, and that Value Realization initiatives for Workday continue to be executed and realized

• Own security for the systems we have by working with HRIS Security and the COE’s to identify the right types of security roles and ensuring consistency and governance across the globe. This also includes managing the communication of security roles to the HRLT for input and endorsement when necessary

Experience We’re Looking For

We’re seeking 15+ years of HR experience, at least 4 years of which as an HR Business Partner and at least 5 years as an HR operations leader. The Global Head of HR Operations will have a proven balance of operational and transformative leadership skills to continue to enhance global HR operations.

Professional Skills and Qualifications

The ideal candidate will have demonstrated the following key skills:

• Experience leading global, cross-functional and matrix structured teams

• Proven ability to partner with GBS and Technology organizations to develop and enhance a People & Culture Service Delivery Model

• Demonstrated ability improving HR Operations and leveraging scale through the proper allocation of HR processes to a shared services model (i.e. payroll)

• Experience driving large-scale Continuous Improvement (CI) efforts to deliver results; CI certification preferred

• Experience managing large vendor relationships, including negotiating contracts and standing up new large-scale global vendors

• Must be an excellent communicator (oral and written) and possess strong facilitation skills

• Demonstrated track record of leveraging process and project management skills to deliver results

Education Credentials

• Bachelor’s Degree; Master’s Degree preferred

Location

The Global Head of HR Operations will be based in Dallas, TX; Chicago, IL; Roswell, GA, or Neenah, WI.

Ways of Working and Leadership Competencies We Value

• Focus on Consumers. We keep the needs of customers and consumers at the center of our work. Building strong customer relationships and delivering consumer-centric solutions. Seeing ahead to future possibilities and translating them into breakthrough strategies that delight our consumers.

• Play to Win. We aim high, measure our results, and live our values because winning with integrity matters. Setting aggressive goals and consistently achieving results, even under tough circumstances. Pushing past status quo to create new and better ways to solve problems and win.

• Move Fast. We turn decisions into action, remove barriers and seek progress over perfection. Stepping up to champion ideas, address difficult issues and say what needs to be said. Tackling challenges with a sense of urgency, seizing new opportunities and scaling winning solutions.

• Grow our People. We champion inclusion and encourage our people to ideate, innovate and contribute to their growth. Encouraging diverse perspectives, experiences and backgrounds that enable our winning culture. Placing a high priority on developing self and others to meet career goals and the organization’s goals.

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 or kcchrprod@service-now.com for assistance. You must include the six-digit Job # with your request.

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