Job description

The primary responsibility of the Host/Hostess is to ensure guests are cheerfully greeted, whether in person or on the phone, and to seat arriving guests in a timely manner. They also serve as the restaurant’s first and last impression and must make sure guests thoroughly enjoy their dining experience.
ESSENTIAL JOB FUNCTIONS : (includes but is not limited to the following)

• Must demonstrate pride, attention to detail and have knowledge in all aspects of restaurant (i.e. menu items, food prep, service standards, bar concept, etc.)
• Manages reservation function by using existing reservation system, receiving and recording reservations, calling guests to confirm reservations, verifying special requests, and mentioning specials or promotions to Diamond and 7 Stars guests before the restaurant opens.
• Before the shift, communicates with Chef for all special needs and requests of all guests, especially 7 Stars and Diamond guests. (i.e. Special celebrations)
• Communicates guests’ comps and any comping issues with Casino Hosts before and during the shift.
• Ensures menus are cleaned on a daily basis and communicates any menu maintenance issues with Management.
• Monitors cleanliness and organization of host podium and surrounding entrance area.
• Shows guests to their table, provides menus and initial introduction.
• Ensures fair distribution of tables by serving as the primary coordinator between the server staff and the door staff.
• Oversees, stocks and maintains retail area for Gordon Ramsay merchandise
• Assists other Hosts in accordance with the Host job description.
• Is at all times appropriately groomed and wears the uniform provided
• Follows all applicable safety procedures
• Follows all standard operating procedures
• Perform other related duties as assigned and requested.
• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

PERFORMANCE REQUIREMENTS: (knowledge, skills, and abilities)

• Ability to read, write and understand English.
• Ability to communicate effectively and establish and maintain effective working relationships with guests, staff and management.
• Maintains excellent organization of reservations
• Ability to remember and use guests’ names when greeting regular customers
• Knowledge, understanding and compliance of policies and procedures, service expectations, job descriptions, daily memorandums, chemical labels and other instructions.
• Promotes casino events, property services and promotional campaigns
• Must be able to work individually and as part of a team in collaboration with others
• Meets attendance guidelines of the job and adhering to regulatory, departmental and company policies.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Ability to work from a standing and walking position for extended periods of time.
• Ability to perform reaching and stooping motions repeatedly.
• Visual ability needed to accurately provide guest service
• Ability to work at a fast pace, high volume environment involving constant public interaction.
• Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 50 lbs.
• Shifts may vary based on business needs.
• Must be able to work any day of the week and any shift, including holidays and weekends.
• Must be able to handle intoxicated guests in a professional manner and according to policy.

QUALIFICATIONS:

• Previous host/hostess experience preferred
• Previous experience with restaurant reservation system and/or Open Table preferred
• Must be 18 years of age.
• High School Diploma or equivalent required.
• Must obtain a Food Handlers certificate from County Health Department.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must pass background check.
• Must present a neat and professional appearance.
• Work requires professional interactions with customers, public and co-workers.
• Works well with others, especially other server assistants, wait people, bartenders, cooks, supervisors, etc.
• Requires excellent ability interpersonal and communication skills.

Job Type: Part-time

Shift:

• Evening shift

Weekly day range:

• Weekend availability

Work Location: One location

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