Job description

SUMMARY: The Guest Experience Associate will sell the Museum’s various products and programs, handle a multitude of tasks including facilitating school/group/camp check-in, and participate in special events for educators and/or members. The GEA will phone and speak person-to-person to communicate with customers about reservations, payment deadlines, procedures while at the museum, and other policies.

QUALIFICATIONS: High school degree. Experience in phone sales (1 year or more). Heightened customer service and organizational skills. Excellent oral and written communication skills. Ability to handle multi-task. Computer literate in word processing, Excel, Word, etc. Ability to work extended hours, including weekends and holidays. Agent must be able to learn the ALTRU Ticketing System quickly.

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Fort Lauderdale, FL 33312: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• reservation: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• heightened organization skills: 1 year (Preferred)
• Altru Ticketing: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person

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