Job description

Clark temporary are recruiting for Guest Information Executive for a luxury outlet shopping destination. You will be the first point of contact for all visitors and your duties will include:

• Offer the ultimate visitor experience by being luxury ambassadors for hospitality and guest services
• Promote a range of innovative and efficient ‘concierge style’ services
• Promote and cross-sell all added value services
• Promote and sell gifts card.
• Provide knowledgeable insights regarding all brands and the unique offer/promotions,
• Assist and advise guests with a wider tourism offer, such as booking entertainment, sightseeing tours, theatre tickets and restaurants, making reservations on their behalf
• Highlight the attractions in the surrounding area and our community partners, as well as local and national tourist attractions in line with the objectives of our main tourism partners
• Own and resolve customer issues in a professional and reassuring manner and in accordance with company policy
• Compile daily and weekly reports and engage with the Hospitality programme

The ideal candidate will possess the following:

• At least two years’ experience in a host, customer/guest services or tourism role.
• Tenacity and a passion for working with people
• Ability to multitask and enjoy the challenge of a busy customer focused day.
• Computer literate and fully conversant in the full suite of Microsoft Office applications including Outlook

This role require an immediate start and is rostered 5 days over 7.

Job Types: Full-time, Permanent

Salary: €30,000.00-€35,000.00 per year

Schedule:

• Weekend availability

Reference ID: 9311

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