Guest Relations Manager | FT | The Marker Hotel Dublin
Job description
This is a superb opportunity to join the hotel team of The Marker Hotel Front Office Department as Guest Relations Manager.
The Marker Hotel is a Leading Hotel of the World and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.
The Marker Hotel will become Anantara The Marker Dublin Hotel in 2022, offering all the experiential luxury Anantara Hotels & Resorts is renowned for. Until then, we will continue to offer exceptional city-centre stays under The Marker Hotel name.
We are proud to be listed as a Great Place to Work in the year 2019.
Management responsibilities:
- To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests;
- To deliver excellent care to our guests;
- To ensure that the ambience in departments (lights, music and temperature) are controlled;
- To report defective materials and equipment to the appropriate departments;
- Ensure that all new initiatives are implemented in the agreed time frame;
- To ensure a consistently high level of security is well maintained throughout the Hotel;
- To ensure guest feedback is acted upon promptly ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences;
- To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams;
- To provide support where necessary in other areas of the Hotel;
- Drives business results through revenue growth and cost savings efficiency.
- To have a full understanding of Fire and Emergency procedures;
- To ensure all accidents and incidents are investigated and reported in accordance with the hotel's accident/ incident reporting procedure;
- To support the hotel's Environmental policy by complying with waste management and monitory energy efficiency;
- To carry out two audits per shift to ensure LHQA is achieved by all team members.
- To complete a full handover is completed at the start and end of each shift and the Guest Relations Handover report is completed.
- To ensure that departmental Managers have acted upon guest feedback in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
- Communicate all VIP arrivals, VIP's in house to all departments to ensure that they receive the highest level of service. Ensure that these guests are personally greeted on arrival and where possible escorted to their rooms.
- Self-motivated and sets a positive example for employees by their attitude and performance
- Demonstrates high levels of energy, enthusiasm and professionalism
- Encourages the team towards Hotel and individual objectives and aims
- Communicates in a structured and effective manner with their team
- Builds and sustains effective relationships with employees and customers
- Fully knowledgeable and complaint with the leading Hotels of the World LQA program.
- Competitive Salary
- Premium rates for Sunday work
- Career Progression
- Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in The Marker or another hotel of NH Hotel Group
- Excellent Room Employee Rates in over 350 NH properties worldwide
- Access to the NH eLearning platform
- Increased holiday entitlement for long service employees
- Meals whilst on duty in our employee restaurant
- Employee Recognition Awards
- Employee Assistance Program - mental health and wellbeing support
- Complimentary provision and laundry of uniforms ty are clean and well maintained and cleaning checklists are adhered to
- To have strong product knowledge of food and beverage and of all areas of the hotel
- To accept a flexible work schedule necessary for uninterrupted service to hotel guests and to maintain flexibility within teams;
- To provide support where necessary in other areas of the hotel
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