Job description

About us:

The Hotel Indigo Dallas Downtown is ready to hire an enthusiastic Front Desk Agent, with a passion for hospitality, to join the Front Desk Team. Are you ready for the next step in your career? If you are ready to make that leap into this role, apply today! SMI Hotel Group is looking for top talent and we look forward to hearing from you!

Located in Downtown Dallas’s East Quarter neighborhood, Hotel Indigo Dallas Downtown is an upscale boutique hotel. Our modern hotel features 170 guest rooms, well-appointed meeting spaces, and a popular onsite restaurant Titches Bar & Bistro. Additionally, with direct access to I-75, I-30, and the Dart Light Rail with service to Love Field and DFW International Airport, Hotel Indigo is centrally located in the heart of Dallas's buzzing downtown corridor. Hotel Indigo offers urban explorers and modern pioneers an immersive outlet to discover Dallas’s historic past and growing future. Come be a part of the story at Hotel Indigo!

Your day to day:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

What we need from you:

Responsibilities:

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times

Job Requirements

Qualifications

Education/Formal Training:

• High school diploma or equivalent

Experience:

Previous hotel customer service experience.

Knowledge/Skills

• Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment:

• Prolonged standing at indoor, thermostatically climate-controlled workstation under led lighting. Work inside 95%

What we offer:

• 401(K)
• 401(K) Matching
• Company Discounts
• Dental Benefits
• Family Medical Leave
• Health Insurance Benefits
• Hotel Discounts
• Job Training
• Paid Sick Days
• Paid Time Off

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Work Location: In person

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