Job description

Holiday Inn Express and Suites is looking to fill our Guest Service Supervisor position!

The Guest Service Supervisor is responsible for the success of the front desk, for ensuring guest satisfaction, and for making sure that product quality standards are met. This position also directs and coordinates the activities of the front desk, reservation office, guest service department, and communications department. This position must display an exemplary example for the staff to follow.

The employee must possess complete knowledge of all features and amenities of the property to answer any question the guest might ask concerning hotel products, services, and amenities. Must be knowledgeable about area restaurants, attractions, major businesses, and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times.

**This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**

About us

FCM Hotels, Inc. is a creative, energetic, and passionate company, dedicated to the highest standard of service and quality in the hospitality industry. Since 1989, FCM Hotels, Inc. has built a reputation in the industry for developing and operating hotels with an emphasis on quality and a focus on long-term financial success. The Company was created on the philosophy and vision should be aligned with its' ownership values and expectations, focusing on financial success through providing excellent customer service and high-quality accommodations. This philosophy created a management culture that has proven very successful.

At FCM, we strive to be the employer of choice. We work to create an environment where each team member can achieve their full potential, and in doing so, directly impact the growth and success of our hotels. The people within our organization represent the values, priorities, philosophies, and ethics of not only themselves, but also the hotel, ownership, and FCM.
www.fcmhotels.net

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Experience:

• Night audit: 1 year (Preferred)
• Leadership: 3 years (Required)
• Hotel: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

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