Job description

Description:A Guest Service Agent handles the daily front desk operations of the resort, ensuring the highest standards of service and the best possible experience for our guests, with prompt and courteous attention to their needs. The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data, providing any needed assistance and information and ensuring departing guests leave well-pleased with their stay. Must have front desk experience in the hospitality industry and be available to work a flexible schedule including days, nights, weekends and holidays.
Benefits for you!
Both Resorts:
1. Mission based company with values you trust
2. Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
3. Employee Assistance Program (EAP)
4. Paid Sick Time
5. Paid Time Off
6. Ongoing training to build critical skills for current and future roles
7. Numerous Growth & Developmental Opportunities
8. Competitive Compensation
9. Discounted Employee Lunch
10. Free Lunch/Dinner on Thanksgiving & Christmas
11. Employee Appreciation Lunches
12. Above and Beyond Awards - Ojo Bucks
13. Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
14. 40% off Spa Treatments (includes private pools and private Ojitos)
15. 40% off at the Restaurants
16. 20% off at the Gift Shops
17. Discounted Lodging Rate
18. Hiking Trails
Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat
Ojo Caliente: Guided Meditation Sessions, Yoga Workshops (if space available) & Monthly Birthday Treats
Requirements:

• Minimum of two years of hospitality experience, preferably in a resort setting.
• High school diploma (or equivalent); hospitality degree or certificate a plus.
• Computer skills, experience and aptitude to include MS Office software and property management systems. Knowledge of Agilysys a plus.
• Reliability, punctuality and professional communication skills are critical.
• Ability to work under pressure with a high level of patience and customer service
• Accurate cash handling skills required.
• CPR and first aid certification a plus; willing to be trained in same.
• Ability to work evenings, weekends, weekdays, and holidays required.
• Ability to walk or stand and move about the resort (both indoors and outdoors) for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 40 pounds.
• The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner.

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