Job description
Job Description :
Additional Job Description
Storehouse Assistant
Dublin, Guinness Storehouse
Full Time
About Us
The Guinness Storehouse & Guinness Open Gate Brewery – located in the heart of St. James’s Gate- are beer experiences like no other! The Guinness Storehouse was once the fermentation plant of the brewery. Today visitors from all over the world come to experience the Home of Guinness, as they make their way through the space, exploring the ingredients, history & culture, topping off their visit with a pint of Guinness while overlooking the city from the newly expanded Gravity Bar.
The Guinness Open Gate Brewery is a creative brewing space where our beer savvy team encourage guests to explore different beer flavours – it is here that our brewers are given the creative licence to dream in beer, giving guests the opportunity to try outstanding small batch brews, most of which are limited editions.
If you’re a beer nut, and are passionate about sharing our craft and character with consumers, then help us continue the story and build an extraordinary career in the process.
Feel inspired? Then this may be the opportunity for you.
About the Role
We are looking to recruit a team of hardworking and customer centric Storehouse Assistants to welcome and entertain Irish Brand Home visitors and ensure they receive courteous, friendly and professional assistance at all times in a safe environment.
Storehouse Assistants are the heart of our brand experiences. You will welcome, entertain, serve, delight and ensure the safety of every one of our visitors to our brand experiences. Armed with outstanding training, you will not just be an ambassador for our brands, but as Irelands most visited attraction, they represent the Irish hospitality we are known for around the world.
You will embrace our brands personality and culture, ensuring that all guests and visitors have a truly iconic experience. The role is very dynamic from welcoming and greeting guests, bringing the brand to life for our guests, giving guided tours and offering a bespoke sales experience dependent on what the customer is looking for.
As a Storehouse Assistant you will be responsible for the delivery of key Interact and Engage activities. You’ll tutor visitors in the art of tasting and pouring Guinness; will deliver visitor orientation and other interactive showcase experiences as required. In order to do this you will be confident at presenting interactive experiences to make it engaging for our visitors. You will act as a Guinness ambassador during guided tours with media/ VIP’s/ tour operators/ language schools/ Diageo representatives.
This role will require regular weekend and evening work.
About You
This really is the dream position for someone who is a customer service enthusiast, with a key focus on the drinks culture, customer service and providing a special experience for all. To be successful, you’ll have a real passion for our craft, our character and our products and you’ll be guided by a customer-first approach.
You will act as a Guinness Ambassador, Hosting, Guided Tours, proactively seeks to address visitor needs, understands that visitor happiness is primary goal.
Working with both visitors and staff, you’ll have strong collaboration and communication skills and be passionate about improving every customer experience. You will also bring strong people skills and have the ability to work with large teams who are totally passionate about providing an excellent visitor’s experience.
Experience within Hospitality and Tourism is required; German language skills would be desirable, but not essential.
Celebrating our inclusive and diverse culture is core to our purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for our Brand Homes to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which Diageo operates and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
CHARACTER IS EVERYTHING
Worker Type :
Fixed Term Contract (Fixed Term)
Primary Location:
Storehouse
Additional Locations :
Job Posting Start Date :
2022-12-13-08:00
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