Summary

The first contact for arriving boaters are harbor patrol operators. Operating 7 days a week to welcome and assist boaters looking to anchor or moor at Catalina, our area of coverage encompasses more than 25 miles of coastline and over 700 moorings.

Patrol boats ranging 16’-24' in length are used to assist boaters during the mooring process by guiding boaters through the mooring field. A towline is often used to help hold the boat in position while mooring lines are handled by the operator and crew. Ensuring that they are correctly tied up and ready to go to shore, licensed operators may ferry passengers to the pier for access to shoreside amenities.For vessels arriving after dark the night audit provides verbal assistance and will utilize the patrol boat lights to guide vessels to their appropriate assigned mooring.

In between boater arrivals, maintenance on patrol boats, piers, and docks will be completed by patrol operators and night audit.

Operators holding a USCG MMC endorsed as an OUPV can carry up to 6 passengers on patrol boats and operators endorsed as master may operate the shore boat with up to 22 passengers between the mooring fields and piers.

Supervision Received and Exercised

Receives general supervision from higher-level supervisory staff and direction from higher-level staff.Under general supervision, the patrol operator performs a variety of routine tasks that include the safe operation of a harbor patrol vessel, assistance to the general public, assigning and facilitating the use of moorings within the Two Harbors tideland areas.

Distinguishing Characteristics

This is a routine-level position responsible for performing a variety of routine tasks that include the safe operation of a harbor patrol vessel at night, assistance to the general public, assigning and facilitating the use of moorings within the Two Harbors tideland areas at night. Incumbents at this level receive frequent instruction and assistance for their daily assignments.

Essential Duties and Responsibilities

Management reserves the right to add, modify, change, or rescind the work assignments of various positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Patrol the mooring fields and adjoining waterfront area by boat to ensure safety of guests and property.
• Navigate each row of moorings ensuring the safe moorage of all vessels and collect fees using our Netmoorings program.
• Monitor radios and respond to emergency situations, including but not limited to, towing, fire, medical, lifesaving, and disabled vessel calls, in and adjacent to the Harbor area.
• Conduct routine inspections of company vessels, moorings, dock & tow lines.
• Police and remove navigational hazards and unattended docked boats.
• Safely operate and navigate patrol boats in harbor and coastal waterways.
• Locate and assist transient visitors and lessees with mooring assignments and reservations.
• Tactfully communicate Two Harbors general information, including harbor policies, rules and regulations, events, activities, venue hours of operation and facilities available onshore.
• Operate shore-boat service and assigned charters.
• Practice good judgement, discretion, and seamanship.
• Dispense fuel, water, and pump-out services for visiting boaters, company boats, and employees.
• Handle lines for commercial passenger ferries.
• Perform related duties as assigned.
• Will be cross trained in fuel dock operation and procedures.

Education and Experience

• High School diploma/GED
• Prior boat handling experience. Must be at least 18 years of age.
• Excellent organizational and interpersonal skills.
• Live aboard boaters preferred.
• Computer / tablet proficiency.
• Pre-employment background check.

Knowledge of

• ABC’s of California Boating.
• Occupational hazards and standard safety practices.
• USCG navigation rules.
• Honda outboard engines
• Principles and practices of record-keeping.
• Principles and practices for providing an elevated level of customer service.

Ability to

• Operate a VHF radio while in control of a patrol vessel with onboard computer in dark conditions at night.
• Operate a boat and maintain a holding pattern alongside another vessel against wind and current.
• Respond in a safe and timely manner in general emergency situations, in accordance with established policies/procedures.
• Exercise tact, self-restraint, judgment, maturity, and communicate effectively when dealing with a variety of people encountered in the course of work.
• Complete grammatically correct, legible, and accurate reports.
• Safely perform all assignments under all conditions.
• Maintain constant awareness of surroundings.
• Safely and effectively use, operate, and maintain equipment and tools, including harbor vessels.
• Tie up boat properly following appropriate tie up procedures.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures.
• Independently organize work, set priorities, meet deadlines, and follow up on assignments.
• Demonstrate strong customer service skills and establish, maintain, and foster positive and effective working relationships.
• Maintain records and files on work performed.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Ability to follow directions, efficiently coordinate functions with the rest of the department.
• Motivation to contribute to the team and overall goals of the department.
• Pass pre-employment drug test.
• Pass random drug test throughout employment.

Licenses and Certifications

• Valid Driver’s License with a satisfactory driving record maintained throughout employment.
• USCG Merchant Mariner Credential endorsed as OUPV or MASTER is a requirement for this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

Must possess:

• Strength, stamina, and mobility to perform medium physical work and stand while operating the patrol boat over the course of an 8+ hour shift.
• Adequate vision to read printed materials and a computer screen and to distinguish colors.
• Ability to navigate safely during evening and night hours.
• Hearing and speech to communicate in person and over the radio.
• Walk, climb, and descend pier ramps frequently in operational areas to perform assigned tasks.
• Finger dexterity needed to access, enter, and retrieve data using a computer tablet.
• Hand dexterity with ability to grasp controls, throw a line and secure vessel to mooring.
• Ability to frequently bend, stoop, kneel, reach, and inspect issues with mooring lines.
• Ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds or heavier weights with assistance and/or the use of proper equipment.
• Ability to handle stressful situations with guests and/or staff.
• Ability to withstand varying open ocean conditions.

Environmental Elements

• Work in outdoor environments with moderate to loud noise levels on a boat.
• May work in controlled temperature conditions, cold and hot temperatures, or inclement weather conditions.
• Work near moving equipment and vessels. Ensuring safe practice to prevent any dangerous situation with lines.
• Exposure to chemicals, mechanical and electrical hazards, and hazardous physical substances and fumes.
• Interact with individuals in interpreting and enforcing rules, policies, and procedures.

Working Conditions

• May be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.
• Applicants living aboard their own boat will be assigned a patrol boat and duty to a cove by the harbor manager.
• Typical working hours for the Harbor Patrol Night Audit are an eight-hour shift from 10:30pm-7:00am.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.