Key Responsibilities:

• Continually drive innovation in food and hospitality service solutions that exceed customer requirements.
• Work closely in conjunction with the Culinary Director and Culinary Team to provide high level culinary project support. Such as managing, implementing, and supporting all food related programs in a multi-unit operation.
• Ensure high quality food is offered while monitoring budgets and waste control
• Review business performance and ensure delivery of key financial targets in line with management and performance reporting.
• Support the sales team to develop financially sound bids and proposals and sign off final agreements to ensure we deliver operationally sound contracts when new opportunities arise
• Plan and implement the strategy of growth and retention of new and existing business within the contract through leading the development of long-term account plans, including a rolling lifecycle review process
• Analyse data & dashboards to improve labour management and efficiencies
• Manage client and contractual relationships in a commercial manner ensuring compliance and company policies are adhered to.
• Lead your management and senior teams to deliver exceptional service, accomplish goals, complete projects, and achieve financial targets
• Develop and monitor a recruitment strategy to ensure the right people in the right place at the right time whilst training, maintaining, and motivating the current workforce.
• Develop and maintain relationships with internal and external stakeholders to promote our standards and expectations, and to enhance our guests’ experience in food and hospitality services.
• Lead by example upholding our company values and being an ambassador for Diversity & Inclusion, and Sustainability.
• Develop a strategic roadmap to deliver all the above, alongside Compass Group Ireland objectives.

Your Experience:

• Minimum of 5 years senior management experience leading & inspiring operational teams to deliver results
• Previous experience in foodservice operations an advantage but not essential
• Previous P&L accountability & evidence of commercial and financial acumen
• Sound knowledge of the industry, local market, & food trends
• Experience in managing high volume, fast paced operation [ideally across several outlets]
• Track record of developing and managing positive client relationships
• Has led the implementation of change programmes to deliver operational benefits
• Experience in highly commercial and price sensitive markets
• Experience of planning and implementing a growth strategy at senior level
• Sound relevant HSE knowledge
• Experience in leading, managing and developing large teams, to achieve success
• Highly proficient in IT
• Enjoys new challenges and navigating change

Personal Qualities:

• Calm and structured approach
• Resilient and takes personal responsibility for overcoming obstacles.
• Organised, able to prioritise and to be proactive
• Focussed on quality and standards
• Able to achieve results
• A great communicator with stakeholders at all levels with great presentation skills
• Compliant with company processes and deadlines, and takes corrective action as required
• Tenacious – never stop trying!
• Has a positive attitude and a passionate focus on food and service
• Exudes confidence, energy, and agility

Compass Group reserves the right to enhance the criteria, if necessary, for the purposes of shortlisting.

Some of the benefits we offer:

As well as a competitive salary, we also have a large range of other benefits, such as

• Flexible working to support work life balance
• Additional Leave Purchase scheme to balance home and work life
• VHI Healthcare provision
• Life assurance cover
• Career Pathways to support career progression and/or skills development
• Free meals while at work
• Perks shopping discount Card which can be used across the Island of Ireland to save at various restaurants, high street stores, hotels, day out venues, gyms, golf courses and many more
• Learning & development programs available for personal and professional development & growth
• Access to wellness programs to promote mental health and wellbeing of our colleagues
• Employee Assistance Program to guide and support our employees
• Exciting internal reward and recognition schemes

And many more..

About Us:

At Compass Ireland, our people are our business. When you join the Compass Group you will be joining a supportive network of incredible individuals, each united by their passion for going the extra mile for the organisations we partner with. We are building a team who care about providing a great customer experience and want to grow and develop as we do. We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Please review our Privacy Notice for details on how we maintain protect and why your personal data collected when you apply for a job with Compass Group. We will not retain any CV’s or job applications for longer than necessary.

You must be legally authorize to work in Ireland. We are not currently able to offer visa sponsorship or assistance.

Want to develop your career with the world’s leading food service management company? Look no further, we, the leading foodservice and hospitality provider across the Island of Ireland, are looking for a Head of Operations to join our talented team on a permanent, full time contract reporting to the Managing Director in Compass Ireland.

As a Head of Operations, you will operate in a fast-paced environment, strategically manage complexities, and seize opportunities to constantly improve our processes and offers. Based in Leixlip, you will also develop and lead the team to drive excellence in food service and experience for our customers and clients, in line with contractual obligations and company targets. This role is based on site at least 4 days a week.