Job description
Preferred Home Care of New York, a fully licensed Home Care Agency serving the NY Metropolitan area including Suffolk counties, is seeking an experienced Bilingual Spanish (NURSING) Health Care COORDINATOR for our Suffolk Office.
A (NURSING) Health Care COORDINATOR is responsible for the maintenance of ongoing communication with referral and intake sources for all patients. The (NURSING) Health Care COORDINATOR shall plan for home healthcare service coverage, and is responsible for management of current schedule for Nurses, while striving to ensure that patient/family are satisfied and receiving excellent customer service.
RESPONSIBILITIES INCLUDE:
- Maintain telephone contact with patient/family receiving services for :
1. Introduction to agency and Nursing Coordinator
2. Communicating any changes in RN assigned to case
3. Monitoring patient satisfaction
- Maintains a daily patient roster of assigned services and staffs open cases as needed
- Communicates with vendor/contract any changes that occur, either with patient/family or RN.
- Assists with obtaining contract authorizations
- Maintain patient profile with updated POC/485/Medication List/Aide Supervision/Clinical notes
REQUIREMENTS:
- Bilingual Spanish [Fluent in reading, writing and speaking]
- High school graduate; some college credit preferred.
- One (1) year work-related experience, preferably in health care and/or home care.
- Ability to perform various computer functions for information concerning patient and Nurse scheduling and coordination.
- Proficient in Customer service and satisfaction.
- Proficient in HHAeXchange or similar system, Microsoft Word and Excel, and the Internet.
- Understands the regulations governing the home care field, related to Medicare, Medicaid and other insurance.
- Understanding of communicating effectively with employee, patients and their families, medical and community affiliates in order to develop positive relationships.
- Demonstrates a commitment to maintain a high degree of patient satisfaction and strives to work as a team player with staff members
BENEFITS:
- Competitive salary
- Team environment
- Weekly paycheck
- Direct deposit
- Comprehensive benefits package including: medical, vision, drug, and paid time-off (vacation, sick, paid legal holidays)
- Commuter benefit program
- 401(k)
- And much more!
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work setting:
- Office
Language:
- Spanish (Required)
Work Location: One location
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