Job description
Overview:
Equivalent: In lieu of degree, equivalent education and experience may be considered
Required: Coaching Certification from a NBHC approved program
Preferred: National Board Certified Health and Wellness Coach (NBC-HWC)*
About Us:
To support our explosive growth, we’re looking for compassionate, hard-working people-lovers to join our team. If innovating in the field of patient care is something you’re passionate about, we encourage you to join our mission to improve the health and save the lives of as many people as possible.
Impact lives in so many ways
You'll be an integral part in supporting people coping with their unique life challenges. Every member of the Ontrak team contributes to accomplishing our goals and upholding our people-centric values.
The new face of mental health
Our model is research-based, and we are invested in staying on the leading edge of treatment. You'll help us break down barriers and stigmas associated with mental health.
Career options
Our ongoing growth and evolution, we are looking for people who want to do their best at work. Join our team and take your career to the next level with Ontrak. We are committed to promoting from within.
Excellent compensation
In addition to a competitive wage, we offer comprehensive benefits including medical, dental and vision insurance; a 401(k) plan; paid holiday, vacation and sick time; flexible spending accounts; Basic Life/AD&D, Employee Assistance Program and Travel Assistance Program and more.
OntrakHealth Video
Ontrak, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Notice to candidates: Please visit our fraud alert to protect yourself from scams targeting job seekers: https://www.ontrak-inc.com/fraud-alert.html
The Care Coach is an integral member of a collaborative care team with a passion for mental and behavioral health, focused on engagement in health and wellness coaching to improve the health and quality of life for members of the Ontrak WholeHealth+ program. Care Coaches help members work on tailored health and wellness goals by uncovering their personal strengths, motivations, and skills. Coaches engage regularly with their members to support them in writing attainable (SMART) goals, provide resources, and support the development of self-efficacy to make lasting behavioral changes. Care Coaches receive training to build on the core concepts of health and wellness coaching to successfully administer clinical and functional assessments of client progress, employ targeted intervention and education, and support provider directed care plans pertaining to clients identified issue(s).
Essential Functions:
- Engage and maintain members in active participation in the Ontrak program as well as to coordinate member care.
- Utilizes motivational interviewing, empathy, and skill-building techniques in their communication with members.
- Usage of Ontrak program materials and the Ontrak WholeHealth+ electronic documentation platform.
- Provide exemplary customer service to and member-centric focus for all members.
- Communicates with providers in complete compliance with confidentiality standards and in support of a collaborative care team relationship
- Works jointly with the Member Outreach & Engagement and Clinical Operations staff to support member enrollment, referral, and engagement with the Ontrak WholeHealth+ program.
- Engages in collaborative care team forums to improve quality of care and develop plans for the highest need members
- Supports enhancement of the program by providing feedback to the development and operations teams and performing ad hoc testing as indicated.
- Experience in providing coaching in mental health and substance use disorders.
Preferred: Associate or Bachelor degree
Equivalent: In lieu of degree, equivalent education and experience may be considered
Required: Coaching Certification from a NBHC approved program
Preferred: National Board Certified Health and Wellness Coach (NBC-HWC)*
- Empathy: You embody humility and integrity by humanizing people in sensitive settings and demonstrating support. You listen actively and positively without invoking judgement or influence.
- Self-driven: You thrive in autonomous environments where you hold yourself accountable with keen organization, schedule management and decision making.
- Excellent Communicator: You demonstrate exceptionally effective, empathetic, and professional communication in your verbal, non-verbal and written communication. You choose forms of communication and adapt communication styles when working with teammates, members, and/or providers.
- Critical Thinking: You skillfully perceive, analyze, synthesize, and evaluate collected information through observation and communication. You make sound decisions based on logical reasoning.
- Agile: You thrive in a dynamic environment and remain flexible to support change in an evolving business area.
About Us:
Ontrak, Inc. is making a positive impact on people’s lives every day. We use predictive analytics to identify health plan members with unaddressed behavioral health conditions that worsen chronic disease, then engage, support, and guide these members to better health with a personalized, human-centered approach. This has led us to where we are today: growing fast and saving lives as we do.
To support our explosive growth, we’re looking for compassionate, hard-working people-lovers to join our team. If innovating in the field of patient care is something you’re passionate about, we encourage you to join our mission to improve the health and save the lives of as many people as possible.
Impact lives in so many ways
You'll be an integral part in supporting people coping with their unique life challenges. Every member of the Ontrak team contributes to accomplishing our goals and upholding our people-centric values.
The new face of mental health
Our model is research-based, and we are invested in staying on the leading edge of treatment. You'll help us break down barriers and stigmas associated with mental health.
Career options
Our ongoing growth and evolution, we are looking for people who want to do their best at work. Join our team and take your career to the next level with Ontrak. We are committed to promoting from within.
Excellent compensation
In addition to a competitive wage, we offer comprehensive benefits including medical, dental and vision insurance; a 401(k) plan; paid holiday, vacation and sick time; flexible spending accounts; Basic Life/AD&D, Employee Assistance Program and Travel Assistance Program and more.
OntrakHealth Video
Ontrak, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Notice to candidates: Please visit our fraud alert to protect yourself from scams targeting job seekers: https://www.ontrak-inc.com/fraud-alert.html
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