Job description
Joining King’s Hawaiian makes you part of our `ohana (family). We are a family-owned business for over seventy years, respecting our roots while thinking about our future as we continue to grow and care for our customers and the communities we serve. Our `ohana members build an environment of inclusivity as they freely collaborate, pursue learning through curiosity, and explore innovation as critical thinkers. Beyond that, we are also passionate about supporting the long-term health and well-being of our employees and their families. If you’re excited to rise with our team, come and join our `ohana!
Reporting to the Kitchen Manager, the Bakery Lead is an extremely valued hourly position within the Hello Hilo concept. This position is responsible for providing leadership to one or more areas of our bakery and operations with an emphasis on providing an Aloha experience through gracious guest services and irresistible Hawaiian foods. This is a working lead position that will also be directly involved in daily operational activities.
Responsibilities:
Responsibilities for this position include but aren’t limited to:
- Maintains Bakery operational excellence through supervision, coaching, and modeling of the values and Aloha behaviors.
- Assign, empower and monitor the work of others in the production of multiple bakery items made daily.
- Prepare and follow bakery recipes in the operation in accordance to culinary, production and quality standards.
- Ensuring accurate and appropriate use of bakery equipment and assisting in proper training of others
- Supports all BOH operational processes, systems, and controls so they are consistently maintained and effective.
- Helps the Kitchen Manager with all daily restaurant, baking and BOH operations with the goal of exceeding all guest expectations.
- Ensures employee safety, store cleanliness, and food handling best practices are being followed.
- Communicates observations and activities to the staff and management teams.
- Cultivates a diverse and welcoming culture of Aloha for all guests and team members.
- Maintains excellent level of food, service, health, and safety standards to ensure guest and team member safety.
- Collaborates with Service Manager to conduct team meetings as necessary.
- Drives organizational effectiveness with an emphasis on providing our guests with an Aloha experience and irresistible Hawaiian food.
- Maintains department schedule and ensure proper staffing throughout shift based on business need and assigned labor goals.
- Maintains excellent level of food, service, health, and safety standards to ensure guest and team member safety.
Skills/Experience:
- High School Diploma or GED
- 3+ years of experience in bakery operations, baking processes and/or training
- 1-3 years of experience within a leadership position
- Proficient in English with clear verbal and written communication skills
- Strong ability to lead and develop a team through coaching, training, and mentorship.
- A true Aloha Spirit: Phenomenal guest service and hospitality skills
- Basic math and computing skills
- A “curious, critical and collaborative” thinker who is always eager to learn
- Strong emotional intelligence with the ability to provide feedback and coaching to team
- Proficient in all BOH positions and able to support all of them as needed
- Self-motivated with the ability to see what is needed to be done with little direction
- Strong organizational skills
- High attention to detail
- Must thrive in a fast-paced team environment
- Must be flexible on schedule and process, able to pivot and change easily
- Ability to walk and stand for extended periods of time during shift
- Ability to arrive on time ready to work for all assigned shifts including, nights, weekends, holidays, and overtime as needed
King's Hawaiian is an equal opportunity employer. We celebrate diversity and are
King's Hawaiian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our ohana.
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