The following states are excluded from this job ad: AK, CA, CO, CT, HI, MA, NJ, NY, OR, PR, VT, WA

Location: Remote

Position Description: The Help Desk I provides support, implementation, and operation of all components of technology services including personal computers, laptop computers and associated peripherals.

Minimum/General Experience: 2 years of information technology or directly relevant industry experience

Minimum Education: High school education

Essential Skills/Qualifications:

• Above average experience with information technology operations
• Above average experience providing support to client issues
• Experience analyzing and defining business needs
• Experience applying troubleshooting methodologies
• Experience with development of project deliverables
• Experience analyzing information and conducting research
• Experience contributing to the creation of reports
• Experience assisting in quality assurance practices
• Experience completing and reviewing system documentation
• Above average experience with Microsoft Office products
• Above average experience with Tableau
• Excellent oral and written communication skills
• Excellent interpersonal skills and the ability to work as part of a team
• Above average analytical and problem-solving skills
• Strong ability to multitask and support multiple projects as needed

Security: Ability to obtain/maintain a Federal Civilian Public Trust

• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:

• Covers 5-10 year period and in some instances lifetime events
• OPM Security Investigations Index (SII)
• DOD Defense Central Investigations Index (DCII)
• National Agency Check (NAC) records
• FBI name check
• FBI fingerprint check
• Credit report check
• Written inquiries to previous employers and references listed on the application for employment
• Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
• Law enforcement check
• Court records check
• Education check- Attendance and Degrees

Tasks/activities include, but are not limited to:

• Supports teams providing all components of technology services including, but not limited to advise, implement, and operate services of people, process, and technology
• Provides assistance on completing work plan activities, analyzes relevant data and information, and institutes and supports business solutions
• Provides analytical and program support
• Assists with the completion of engagement tasks within the project scope and budget, while meeting deliverable requirements
• Conducts relevant research and distills data
• Assists with creating reports
• Manages analysis plans
• Engages consulting tools and methodologies to meet project objectives and complete program management activities
• Provides assistance for quality assurance practices and fostering completion and accuracy of system documentation

Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), HUBZone and small disadvantaged business (SDB) that has over 22 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 for 2016, 2017, 2018, and 2021; 2018 CIO Bulletin Top 30 Places to Work; and in Diversity Business' 2014 Top 500 Emerging Business; 2013 Top 500 Emerging Business, Top 100 Diversity Owned, and Top 50 VA Woman Owned. Oxley is a 2019, 2020, and 2021 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.

Oxley Enterprises®, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information:

Subject Line: Accommodation Request

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