Job description

Position: 43089 - Help Desk Support/Business Systems Analyst

Location: San Diego, CA 92123

Position Summary & Responsibilities

· Assignment will primarily be Tier 1 field help desk support and imaging ruggedized field computers (MDTs) for large project rollouts and issuing new computers to satisfy end user requests for new machines, including swapping devices and user data.

· Help desk activity is assisting end users via phone and remote assistance and maintaining and reconciling computer inventory will be required.

· May be required to provide onsite assistance throughout client service territory and work after hours and weekends as required.

Required Skills & Attributes

· 5 years’ experience in computer systems and hardware support, including help desk support, issue resolution and hardware/software installation troubleshooting, and computer imaging.

· Competency in Active Directory required.

· Thorough knowledge of Windows 10 and Office 365/2016, Teams, including advance knowledge of Excel/Access.

· Candidate should be skilled in using remote assistance tools and use of Remote Desktop, wireless technologies, WLAN, WWAN, APN, GPS, GIS, and related technologies.

· Must possess the ability to provide help desk support in a fast paced environment.

· Knowledge of the following technologies a plus: NetMotion VPN, DameWare, MSRA, Click, ABB Service Suite, EPOCH, Itron FDM Tools, Bluestacks.

· Main schedule Mon-Fri 7-4 with a possible rotation of Mon-Fri 12-9 with on call weekend Sat-Sun 7-4. This is only if we implement an after-hours schedule which we have been piloting. The rotation would require the after hour schedule maybe once every 6 weeks.

Job Types: Full-time, Contract

Pay: $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• San Diego, CA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have knowledge of the following technologies a plus: NetMotion VPN, DameWare, MSRA, Click, ABB Service Suite, EPOCH, Itron FDM Tools, Bluestacks

Experience:

• Help desk: 5 years (Preferred)
• Windows: 5 years (Preferred)
• computer systems and hardware support: 5 years (Required)
• help desk support, issue resolution: 5 years (Required)
• hardware/software installation troubleshooting: 5 years (Required)
• computer imaging: 5 years (Required)
• Windows 10 and Office 365/2016: 5 years (Required)
• advance knowledge of Excel/Access: 5 years (Required)
• remote assistance tools and use of Remote Desktop: 5 years (Preferred)
• wireless technologies, WLAN, WWAN, APN, GPS, GIS: 5 years (Preferred)

Work Location: In person

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