Job description
Title: Help Desk/Support Specialist
Status: Full-Time with Client
Schedule: Hybrid, 4 days in the office and 1 remote; 9a-5p 35 hour work week
Location: Boston, MA
Salary: Salary to be discussed during phone screen with Bryant Staffing Solutions recruiter
Sponsorship:: No visa sponsorships are supported
Job Description:
Our client is looking for a Help Desk/Support Specialist to join its cohesive Information Technology department. This person would work with the entire IT team to support and assist the Firm’s network users. The Help Desk/Support Specialist will answer questions and solve problems that arise from the Firm’s network users, escalating large-scale issues to other members of the IT Team.
Job Responsibilities:
Qualifications: :
Status: Full-Time with Client
Schedule: Hybrid, 4 days in the office and 1 remote; 9a-5p 35 hour work week
Location: Boston, MA
Salary: Salary to be discussed during phone screen with Bryant Staffing Solutions recruiter
Sponsorship:: No visa sponsorships are supported
Job Description:
Our client is looking for a Help Desk/Support Specialist to join its cohesive Information Technology department. This person would work with the entire IT team to support and assist the Firm’s network users. The Help Desk/Support Specialist will answer questions and solve problems that arise from the Firm’s network users, escalating large-scale issues to other members of the IT Team.
Job Responsibilities:
- Maintain a full-service help desk for application questions and issues
- Provide in-depth support for questions and issues relating to the Microsoft Office Suite as well as legal-specific add-ons.
- Provide fundamental support for all firm-sanctioned applications
- Provide fundamental support for other Firm systems, such as phones, printers, remote access, and audio-visual setups.
- Assist with software testing before application deployment
- Provide ongoing training for core applications at the direction of the Training Manager
Qualifications: :
- Bachelor's Degree is required
- 1-3 years of help desk/tech support experience at a law firm or professional services industry (finance, biotechnology, pharma, etc...)
- Must possess excellent interpersonal, verbal, and written communication skills as well as a team-oriented and resourceful attitude.
- Must be well versed in the Microsoft Office Suite as well as legal-specific applications such as document management systems.
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