Helpdesk/System Admin

Direct Hire

Salary: $70000 - $75000 / year

Office Status: 4 days in office/ Remote Fridays

Responsibilities and Essential Duties include the following (other duties may be assigned):

• First level of triage and research of support issues.
• Work with Engineers on identifying recurring issues from support or other sources.
• Administer established systems and services.
• Perform second tier troubleshooting.
• Perform routine updates, patches, configuration changes.
• Install, configure, deploy, and update applications.
• Manage system patching and updates.
• Manage application delivery.
• Administer applications including cloud applications. (Office365)
• Ensure all work is executed in a secure manner.
• Knowledge of VMWare and its configuration.
• Configure basic switches, routers, and other hardware. (Sophos switches, Fortigate firewalls, HP and Lenovo is what they have)
• Possible travel for up to 5 days at a time per quarter.
• Be a part of the on-call rotation for IT.

Education - Skills - Knowledge - Qualifications & Experience

• 3-5 years of experience
• Bachelor's degree in Technology related field or relevant certifications.
• Willingness and ability to learn.
• Communication with varied audiences, including end-users.
• Tier 2 Support.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IND 005-009