Home Care Office Manager (Growth-Focused)

Position Overview:

We are a national powerhouse in-home care practice seeking a highly motivated and experienced Home Care Office Manager with a strong track record of driving business growth and managing daily operations in the home care industry. As the Office Manager, you will be responsible for overseeing all aspects of our home care agency, with a particular focus on developing and executing strategies to drive expansion, increase client base, and maximize revenue. The ideal candidate is a self-starter, possesses excellent leadership skills, and has a proven ability to achieve results in a fast-paced and dynamic environment. Strong hourly pay (and overtime potential) with future plans for bonuses, profit-sharing, and other incentive programs. Caring and communicative family atmosphere.

RESPONSIBILITIES

Business Growth Strategy:

• 
  Help develop and implement (with the assistance of the CEO) a comprehensive growth strategy to expand our home care agency's client base and increase revenue.
• Conduct market research and analysis to identify growth opportunities, emerging trends, and potential target markets in our local territory
• Collaborate with the CEO to set growth objectives and develop actionable plans to achieve them.
• Monitor key performance indicators (KPIs) and regularly evaluate the effectiveness of growth initiatives.
• Track weekly and monthly metrics against growth goals set and regularly report to CEO.

Operations Management:

• 
  Oversee day-to-day operations of the home care agency, ensuring compliance with regulatory requirements and industry standards.
• Manage staffing needs, including training and orientation, inspiration, and performance evaluation of administrative and caregiving staff.
• Implement efficient scheduling systems to ensure optimal utilization of caregivers and timely response to client needs.
• Establish and monitor operational metrics to improve productivity, quality of care, and client satisfaction.
• Continuously evaluate and improve operational processes and systems to drive efficiency and cost-effectiveness.

QUALIFICATIONS

• 
  An amazing, upbeat, optimistic, and positive attitude! Culture and family are everything to us. The team comes first and we want everyone's lives to be improved by working with us.
• Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred but NOT required
• Proven experience as an Office Manager or similar role in the home care industry, with a demonstrated track record of driving business growth.
• Strong understanding of home care regulations, policies, and industry best practices.
• Excellent leadership and managerial skills, with the ability to motivate and inspire a diverse team of caregivers.
• Exceptional strategic thinking and problem-solving abilities.
• Outstanding communication and interpersonal skills, with the ability to build and maintain relationships with various stakeholders.
• Proficiency in using relevant software applications (AxisCare scheduling platform) and technology platforms.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

If you are a highly-driven individual with a passion for growth, innovation, and making a positive impact in the home care industry, we invite you to join our team as a Home Care Office Manager. Apply now and be part of our mission to provide exceptional care to our clients while achieving significant business growth.

$55,000 - $65,000 yearly

• Ensure office systems are efficient and effective including filing systems, schedules, budget, maintenance, and stock
• Perform additional human resources and office administration duties as needed
• Make sure office policies are adhered to and reflect our company’s high standards
• Liaise with customers, service providers, vendors, and contractors, acting as the main line of communication
• Lead office management including day-to-day operations, directing administrative assistants, and other secretarial duties

• Familiarity with Microsoft Office or similar systems
• Displays strong communication, problem-solving, and time management skills
• Over 2 years of prior management experience or similar work experience in an office environment

We are a nationally-known and trusted in-home care agency for seniors that provides top-quality home care services in Columbus, OH, and the surrounding region.