Job description

Who are we looking for?

• Has excellent phone skills and connects immediately with customers over the phone
• Experience working in an office
• Excellent work history
• Can handle a fast pace work environment but can stay busy when it's slow
• Can learn the products and services we offer and "talk shop"
• Extremely detailed when processing work orders and scheduling appointments
• Very independent but also works well with a team

Check out our reviews to learn more about our team. https://bit.ly/3Brlkok

What does the position look like?

• Answer phones for customer service and schedule service appointments
• Opportunity to advise potential customers on solutions and design options
• Enter customer information with 100% accuracy and accept payments
• Monitor installer and service technicians’ schedules to maximize route efficiency
• Greet walk-in customers occasionally
• Maintain and promote a positive attitude towards customers and fellow employees

Why join the Entry Systems team?

• Longevity – In business since 1972 and we’re not going anywhere
• Personal – Family owned and operated provides a company culture that isn’t found in other garage door companies
• Honest – The service industry is known for taking advantage of people and Entry Systems refuses to participate in this practice.
• Growth – Entry Systems is rapidly expanding and offers employees the opportunity to grow with the company and play a long-term role in it’s vision.
• Benefits – Healthcare, sick pay, paid vacations, holidays, overtime pay, and professional development for full-time employees.
• Our Customers Love Us – Check out Yelp, Google & Angie’s List for hundreds of reviews.

Requirements:

• Multi-line telephone experience a plus
• Computer experience and adaptability with technology is essential
• Must have excellent communication and listening skills with the strong ability to multi-task and stay focused
• Must have excellent grammar, spelling, phone and computer skills
• Must have strong writing skills.
• Must be independent, proactive, organized, neat, task and detail-oriented
• Must be a quick learner
• Punctuality and flexibility is a must

Full-time: 8:30am-5:30pm M-F, opportunity for Saturday hours

Part-time: 8:30am-2:30pm M-F, opportunity for Saturday hours

(Available for occasional additional hours a plus.)

Starting pay $22 DOE.

Commission opportunities are available.

Minimum Wage will be paid for the first week of training and onboarding.

References will be required.

Job Types: Full-time, Part-time

Pay: From $22.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Laguna Hills, CA 92653: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Office: 5 years (Required)
• Phone Representative: 5 years (Required)

License/Certification:

• Southern CA address? (Required)

Work Location: One location

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