Job description
The
Community Manager Lead is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting & event requests are fulfilled in a timely/efficient manner. Delivering timely and clear communications/updates and partnering with office operations (Client) on a daily delivery basis. Assist the client with other initiatives.
REQUIREMENT:
Core Functions – Hospitality Service Manager.
- Serve as the main point of contact for all guests, employees and agencies.
- Manage and develop relationships with all the key business owners within the workplace and ensure operations are aligned with corporate guidelines.
- Develop and assist with a collaborative environment amongst employees through events and personal introductions.
- Previously managed a team and served as a leader in the team.
- Prepare daily, weekly, and monthly reports and review key metrics around all the workplace offerings, guest registration and space management usage.
- Ability to effectively communicate with the onsite operations team to ensure all working space is booked correctly.
- Effectively solve space or amenities-related issues to ensure an elevated user experience.
- Manage the email distribution list and ensure all queries are responded to in a timely manner and escalate all service-related matters to the onsite client.
- Guide and coach all Rapport ambassadors to deliver memorable guest experiences.
- Worked with CONDECO and other property management systems.
- Observe floor operations and user behaviors and suggest strategic changes to continue enhancing the experience on the floor.
RESPONSIBILITIES:
- Lead a team and assist will all HR functions, support payroll and associate development plans.
- Coordinate resources to ensure all service areas are appropriately staffed.
- Proactive, timely and clear communication to team and leadership, especially alerting the team of changes and needs to support successful front desk and floor services functions.
- Ensure space optimization practices, tools and processes are updated and operating accurately; conduct quality assurance checks.
- Set conference rooms in appropriate configuration (tables, chairs, theater, classroom, boardroom, etc.)
- Assist with any workplace request including facilities tickets and workplace needs.
- Deliver and train white glove service delivery to all; elevate attention to high-level guests and meetings; influence and build skills in team members to maintain service standards.
- Tier 1 AV support for any meeting needs.
- Coordinate day-ahead team reviews, and daily activities to ensure timely, accurate completion of tasks.
- Subject matter expert on CONDECO and other Property Management Tools with administrator responsibilities
- Escalation point for service delivery breakdowns, issues and customer feedback; resolve issues and ensure. follow through and engage leadership when necessary.
- Perform administrative tasks and provide guidance to the team in the completion.
- Oversee and assist with the integration of new team members.
- Facilitate/support offsite events as appropriate.
- May serve as the point of contact for external vendors/service providers.
- Catering set-up knowledge & ServSafe Certified preferred.
- Other duties as required.
seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.