Job description

Job Description

Summary/Objective

As a Host / Hostess, you will be responsible for greeting all guests in person or by telephone, take accurate reservations using reservation system and communicate all guest request and accommodate any guest requests. You must be knowledgeable of Restaurant Menus, special events, the property and its personnel.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets guests escorts them to tables and provides menus.
• Inspects establishment and observes fellow employees and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations.
• Schedules dining reservations and arrange special services for diners.
• Answers all calls with proper telephone etiquette.
• Makes accurate reservations using reservation system.
• Maps floor plan and staffing.
• Assists guests with coats, directions, special request, etc.
• Communicates daily covers for each meal period to Food and Beverage team.
• Liaison between guest and managers
• Maintains all menus are current and are in good condition.

· Perform any other duties assign by his/her manager.

Competencies

· Customer/Client Focus

· Ethical Conduct

· Initiative

· Thoroughness

Supervisory Responsibility

This position has no supervisory responsibilities.

Work environment

This position operates in a restaurant setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.

Required Education and Experience

· A minimum of (2) years of restaurant host/hostess experience.

· A minimum of (1) year of experience in a hotel environment.

• Culinary school diploma or degree in food service management or related field.
• Must be able to work independently and exercise good judgment to resolve issues.
• Guest-oriented and service-minded.
• Flexible schedule. Able to work weekends and holidays.
• Excellent communication skills, both written and oral.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Host/hostess: 1 year (Required)

Work Location: In person

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