Job description
The Opportunity
Minimum pay rate: $12.15 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Please note this is a tipped position, the hourly minimum pay listed doesn’t include any potential tipped earnings.
- Weekly pay
- Employee assistance program
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Responsibilities
- Review floor plan and reservation book daily; create a seating chart.
- Set up the host station according to the checklist.
- Greet guests and seat them at tables or in waiting areas.
- Seat guests according to the seating chart, server rotation, and guest preference and provides guests with menus.
- Maintain control of the seating and wait times.
- Clean and maintain host station; contribute to the cleanliness of the dining and bar areas.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Answer any guest questions regarding service, and provide general assistance for guests and employees.
- Speak with guests to ensure satisfaction with food and service, respond to complaints and notifies management, and thank guests as they are leaving.
Qualifications
- Prior experience in a guest service environment preferred.
- Attentive and detailed oriented.
- Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.
- Capable of performing specified procedures and following instructions.
- Effective communication skills; ability to communicate with guests and co-workers.
Physical Requirements
- Ability to remain on feet for entire length of shift.
- Ability to maneuver between tables and around corners.
- Frequent walking, bending, lifting, reaching, and stretching.
- Ability to lift and carry up to 30 lbs.
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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