Job description

Job Summary: Oversees hotel operations, including guest relations, front desk, housekeeping, maintenance, finances, teambuilding, and staff development. Supervises the work of hotel department heads. Responsible for the operation of all aspects of the hotel in the absence of the General Manager.

Job Duties:

• Manages all Aspects of the Hotel Operation
• Approves Plans, Staffing, and General Operating Procedures for the Front Desk, Housekeeping, Breakfast, and Maintenance
• Recruits, Selects, Trains, and Manages Employees to Deliver Superior Guest Services and Quality Products that will Lead to Maximizing Revenue and Profitability Goals.
• Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
• Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
• Performs administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory.
• Monitors the Budget and Directs Corrective Action as Necessary to Assure that Budget Goals are Attained.
• Functions as an Administrative Link between and among Departments.
• Coordinates Training Programs.
• Develop and Implement Long-Range and Annual Plans, Operating Reports, Forecasts.
• Monitors Safety Conditions and Employees’ Adherence to Safety Procedures. Updates Emergency Plans and Procedures and Assures that Effective Training for these Programs is Conducted in all Departments.
• Receives, Investigates, and acts upon Complaints from Guests and Employees.
• Assures that the Hotel’s Preventive Maintenance and Energy Management Programs are in use.
• Participates in On-Going Facility Inspections Throughout the Hotel to Assure that Cleanliness, Safety, and other Standards are Consistently.
• Ensures regular assessment and review of all hotel personnel by appropriate management staff. Coordinates internal training and development programs.
• Maintains a high personal visibility throughout the property and throughout the community.
• Performs other Duties as Assigned.

Qualifications:

• Bachelor’s degree in Hotel/Restaurant Management or Business or equivalent combination of education and experience.
• Minimum of three years of hotel management or supervisory experience.
• Strong leadership and a professional image.
• Strong interpersonal, written and verbal communication skills.
• Excellent decision-making ability and analytical skills.
• Knowledge of a variety of computer software applications.
• Ability to work a flexible schedule, including weekends and holidays.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Professional development assistance

Schedule:

• 8 hour shift
• Choose your own hours
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Mount Pleasant, MI 48858: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Required)
• Hospitality: 3 years (Required)

Work Location: In person

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