Job description

A Day in the Life:

Provide exceptional customer service.
You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
You will maintain positive guest relations at all times.
You will resolve guest complaints and ensure guest satisfaction.
You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
You will process all guest check-ins, and verify registration information with the guest.
You will handle overbooked or 'walked' guests.
You will accept and record wake-up call requests.
You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
You will resolve discrepancies on the room status report with housekeeping.
Opera Cloud Experience a Plus

You will train with and learn Food and Beverage operations to fill in as needed.

Requirements:
Previous experience working as a front desk agent or in a similar role
A high school diploma or equivalent vocational training certificate
Experience working at a hotel establishment (highly desired)
Flexible work schedule
Proficiency with computers
Basic math skills
The ability to provide excellent customer service and maintain a professional demeanor at all times
The ability to input and access information in the property management system and/or points-of-sale system
Great verbal and written communication skills
The ability to create a fun and supportive working environment

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location

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