Job description

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

This job opening is for the following shift: 7:00am - 3:00pm

(Part-Time: Saturday and Sunday required) Potential to pick up other days/shifts, but primary role is time and days specified.

· Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, and ensuring guest knows location of room as well as amenities of the hotel.

• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the property management system, handling money, processing credit and debit cards, and accepting and recording various forms of payment.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Be able to stand for a majority/the entirety of the 8-hour shift
• Record/Keep management informed regarding any issues that relate to the hotel
• Possess the ability and knowledge of a Professional Environment and compose yourself accordingly.
• Ability to adapt and learn new technology in an evolving environment.

**Previous Hotel/Guest Service Hospitality Experience preferred but not required

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Holidays
• On call
• Weekend availability
• Weekends only

Ability to commute/relocate:

• Taos, NM 87571: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location

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