We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$12 - $15 hourly

• Mitigate customer complaints as needed
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school graduate, GED recipient, or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Well-versed in taking telephone calls and handling stressful situations

This Best Western of Hartland hotel is a favorite for guests planning a special event. Reunions and weddings are something special in this neck of the woods. Whether you are a key participant in the event or simply there to observe, this Hartland hotel can't be beat for convenience and comfort.