Job description

We are currently recruiting for a Hotel Manager for a well established high end franchised hotel with mainly Corporate Business in Hillsboro, Oregon

Position Summary: Maintain full knowledge of daily operations including front desk, housekeeping, maintenance, staffing, policies, and property management software). Oversee and coordinate operations. Responsible for the direction and oversight of key guest contact departments and their managers and employees.

Essential Functions:

Front Desk Operations

• Monitor customer service to ensure adherence to set customer care policies and enforce all service standards and procedures
• Anticipate guest needs, maintain consistent communication, and resolve guest issues promptly.
• Enforce employee appearance and uniform standards. Coach to resolve employee issues. Document unresolved issues according to company policies
• Oversee and monitor security protocols to ensure the safety of employees, guests, and hotel property
• Coordinate all shift vacancies ensuring full coverage of daily front desk and housekeeping operations
• In coordination with management team strategies, set and adjust rates for different segments
• Create and maintain daily communication shift log notes.

Housekeeping Operations

• Ensure hotel premises are well kept, clean, and follow all state and federal Covid-19 protocols
• Oversee sourcing consistent supply of cleaning products and linen supply in a cost-efficient manner and collaborate with house manager in order to maintain proper inventory levels.
• Coordinate with hospitality management company FF&E upgrades

Human Resource Operations

• Collaborate with staff and schedule shifts according to performance and availability. Submit weekly or every other week for approval. Ensure labor hour targets are met for each department. Overtime should be minimized and will require direct approval from management team.
• Assign and delegate tasks to hotel staff according to their various departments and capability
• Set objectives and implement action plans for achieving set targets
• Coordinate hiring, orientation, and training of hotel staff to ensure all operating standards are met
• Organize training programs to enhance the job skills and performance of hotel personnel

Maintenance Operations

• Coordinate and ensure a full property walk is conducted each day picking up trash, debris, recycle, and record items to be addressed with maintenance-engineering personnel
• Monitor room and property maintenance schedules to ensure compliance and audit weekly
• Conduct monthly inspection of property to identify damaged utilities and facilitate repair or replacement.

Accounting Operations

• Maintain accurate record of night audit close and reports ensuring daily balance of revenues
• Maintain cash handling protocols and rectify any discrepancies.
• Follow up and reconcile chargeback requests promptly.
• Identify High Balance and Guest Ledger inconsistencies that contradict industry norms.
• Communicate and rectify issues with guests as needed.
• Organize training programs to enhance the job skills and performance of hotel personnel.
• Expenses other than routine purchases for hotel supplies require direct approval from management team and the owner.

Weekly/Monthly Reporting

• Prepare written action plan summaries for monthly coordination of hotel improvement strategies
• Meet weekly with management services assigned to property oversight

Additional Responsibilities:

• Keep work area neat and organized.
• Conduct self in a professional manner at all times.
• Maintain a safe working environment and immediately report all unsafe conditions.
• Maintain a good working relationship with all departments.
• Comply with all policies and procedures set forth by the property Employee Handbook.
• Perform all other duties as assigned.

Qualifications:

• At least 2-3 years of management experience in the hospitality field preferred. College degree a plus.
• Working knowledge of word processing and spreadsheet applications.
• Knowledge and understanding of industry operations and departmental interdependencies.
• Possession of government required licenses or certificates.
• Ability to:
• Interpret business and statistical reports.
• Effectively read, write and communicate with owners, guests, staff and management in a professional manner.
• Work under time constraints and work well under pressure.
• Prioritize structure and complete tasks in support of the properties goals and objectives.
• Self-motivated and self-disciplined.
• Possess good listening and negotiation skills.
• Maintain a professional appearance at all times.
• A "Can Do" Attitude

Physical Requirements:

3-6 hours

Sitting

Standing/Walking

Reaching

Grasping

1-3 hours

Pushing/Pulling

Crouching/Bending/Stooping

Up to 1 hour

Lifting/Carrying (up to 30 lbs.)

Climbing Stairs

Job Types: Full-time, Part-time

Pay: From $55,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Hillsboro, OR 97124: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 2 years (Required)

Work Location: One location

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