Job description

Summary of Position:

Join our team at the brand new Homewood Suites by Hilton – Oak Creek hotel. Homewood Suites offers spacious suites with full kitchens and separate living areas, complimentary breakfast and a weekly evening social, outdoor grills, pool/fitness center and courtyard areas. The hotel connects with bAReAST lounge and Creekside Crossing Conference Center.

The General Manager directs and coordinates Hotel activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on mission, guest, employee and owner satisfaction. Is familiar with and complies with the property’s mission and standards in performing all key areas of accountability and other essential duties and responsibilities.

Duties & Responsibilities:

• Plans, develops and implements the property’s policies and goals, maximizing standards of guest service, occupancy rates and revenue goals.
• Ensures guests receive professional, efficient, prompt and courteous service.
• Ensures training and development of hotel staff to enable effective job performance, teamwork, attitude and clear communications. Ensures hotel staff compliance to assigned position performance standards.
• Provides weekly statistic reservation forecasts, revises and maximizes selling strategies appropriately, and leads hotel staff in managing hotel reservations system to goals.
• Prepares, allocates and manages departmental operating budget. Identifies areas in which upgrades are needed or reductions can be made.
• Confers with Area General Manager and other department heads to review activity, operating and sales reports. Recommends needed changes in programs or operations.
• Performs daily property and room inspections. Ensures property, grounds, physical plan and work areas are maintained to standard, and that all safety equipment and conditions are to code. Monitors maintenance progress and FF&E conditions; recommends improvements; prepares status reports.
• Ensures hotel supplies are ordered and stocked in advance of need. Performs monthly inventories.
• Liaison with guests, staff and vendors to resolve conflicts courteously and professionally.
• Cultivates strong working relationships and communications with hotel staff, executive staff and other departments to ensure maximum operating effectiveness and fulfillment of special event needs.
• Greets VIP’s.
• Responds to all guest and employee requests and/or emergencies. Upholds and enforces the property’s mission and standards
• Revenue Management - Responsible for all forecasting of revenue to goals and updating all rates/inventory in all systems to ensure we are selling at optimum capacity and maximizing all revenues.
• Participate in all Hilton related Revenue Management calls and consultations.
• Responsible for implementation of all Hilton sales initiatives, as they relate to transient guest revenue.
• Work with SSM to approve all rate deviations from BAR.
• Ensure proper security is established in PMS to maintain rate, identity and hotel integrity.
• Participate in daily business review meeting, pre-convention meetings, training and other sales related meetings as required.
• Fills in, as needed, for Night Audit and Front Desk coverage.
• Responds to all calls from the property immediately, unless otherwise directed by the Area General Manager.
• Ensures effective, timely and accurate communications flow with regard to policies and procedures, achievement of hotel goals, etc.
• Upholds and enforces key control standards.
• Ensures proper use and care of all property equipment and supplies.
• Carries out all reasonable requests of management, not listed above.

Supervisory Responsibilities:

• Manages hotel front desk, shuttle, breakfast staff and co-manages night audit staff along with Accounting Manager.
• Carries out supervisory responsibilities in accordance with company policies and applicable laws.
• Responsibilities include interviewing, hiring and training staff; planning, assigning and directing work; arranging fill-ins; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, etc.
• Manages and completes hotel payroll, payroll accrual, hotel’s retirement plan, medical benefits, and responds to all Wisconsin Workforce Development inquiries and actions.

Qualifications:

• A strong desire to serve others.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace to facilitate the communication process.
• Requires exceptional communication skills, both verbal and written.
• Excellent inter-personal and sales related experience required.
• Exceptional organizational skills and ability to maintain organized documentations and reports.
• Ability to act independently with minimal or no supervision.
• Self motivation is required.
• Ability to communicate customer needs and resolve complaints independently.
• Must possess basic computational ability.
• Proficient in general computer knowledge required – Hotelligence, Delphi and Microsoft Windows preferred.
• Ability to establish and master goals.
• Must possess a demonstrated passion to exceed.
• Local market experience is highly desirable.
• Excellent time management skills and ability to delegate and handle multiple priorities.
• Exhibit creative problem solving and strategizing skills.
• Strong negotiation skills and decision-making capabilities, resourcefulness to conduct independent research and gather information to fully understand the market and strong analytical skills.
• Must have a current driver's license

Physical Demands:

• Work tasks are performed both indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems indoors.
• Must be able to sit at a desk for up to 2 hours per day. Walking and standing are required the rest of the working day. This includes traveling to/from meetings. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 50 lbs. on an occasional basis.
• Requires grasping, writing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, clients, supervisors and other associates.

Qualification Standards:

• Education

High School or equivalent education required. Bachelor’s Degree in Hospitality Sales, Marketing or related field preferred.

• Experience

Minimum of three years hotel operations experience required. Proficient in general computer knowledge required – Proven ability to achieve and exceed established goals and objectives required.

• Grooming

All associates must maintain a neat, clean and well-groomed appearance per hotel standards.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• On call
• Weekend availability

Ability to commute/relocate:

• Oak Creek, WI 53154: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 3 years (Preferred)
• Hospitality: 2 years (Preferred)

Work Location: One location

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