Job description

SUMMARY: Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.
ESSENTIAL DUTIES AND RESPONSIBILITIES:•Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals
.•Perform quality assurance (QA) requirements for department.•Rotate linen changing in accordance with extended stay schedule.
•Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode, clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron. Perform other general cleaning, i.e., vanity areas, coffee makers, etc.. Maintain kitchen suite in accordance with extended stay standards. Check shower curtain for mildew, scum, and clean accordingly. Properly replace linen and guest amenities as needed
.•Clean and stock Suite Attendant carts and maintain in a presentable manner
.•Check for missing and/or damaged furniture, equipment, etc. and report it to the Head Housekeeper.
•Properly label lost and found articles and turn them in
.•Report maintenance problems in guest rooms immediately. Complete maintenance work orders and deliver to the supervisor in a timely manner
•Responsible for proper administration of key control for issued keys or keys left by guests in the suite
.•Maintain security for guests and property by keeping room doors locked at all times
.•Work in laundry area as necessary.
•Remain highly visible and be readily available for guests at all times. Take initiative to offer assistance or answer questions throughout the hotel.
•Willingness and ability to train new associates.
•Thoroughly understand and implement the Brand service culture.
•Perform all shift checklist responsibilities
.•Support team members to ensure the team’s entire workload is completed daily.

QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
EDUCATION and/or EXPERIENCE: High School diploma or GED preferred. No previous experienced required, but preferred. Basic knowledge of hotel operations or ability to learn quickly. Ability to work as a team player with all levels of associates.
.SPECIAL REQUIREMENTS: Prompt and regular attendance. Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.•While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. •The associate is regularly required to stand, walk, and reach with hands and arms.•The associate must frequently lift and/or move up to 30 pounds. •Specific vision abilities required by this job include close vision and the ability to adjust focus.•The noise level in the work environment is usually moderate.•Associate may be required to wear personal protective equipment (PPE) while performing certain duties.

Job Types: Full-time, Part-time

Pay: $16.50 per hour

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• No nights
• Weekend availability
• Weekends only

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Lancaster, PA 17601: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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