Join our All-Star Team! We are looking for a housekeeping supervisor with attention to detail who will be responsible for leading and coaching our housekeeper and laundry team in the absence of our Executive Houskeeper.

The Residence Inn Boston Andover is currently looking for a Housekeeping Supervisor to join our All-Star Team! We want to create an environment in which our guests and associates can thrive and as such are looking for a leader with attention to detail who will be responsible in leading and coaching our team of housekeepers and laundry staff on a daily basis. If this description fits you, please do not hesitate to apply!

Core Responsibilities Include:

• Assists the executive housekeeper in running the day to day operations of the housekeeping team.
• Inspects guest rooms, meeting rooms, public spaces, and hallways for cleanliness and order.
• Coordinates cleaning and maintenance schedules according to guest needs, in coordination with front desk and maintenance personnel. Verifies completion of laundry and inventory restocking.
• Trains and coaches housekeeping staff in specific cleaning and room placement job tasks and in completion of daily schedules. Conducts new employee training.
• Follows facility safety and security guidelines, ensures key control, emergency response, safe chemical handling and proper chemical usage by housekeeping team members.
• Ensures safe chemical handling and proper chemical usage procedures.
• Conducts regular tours of work areas, reviewing housekeeping efforts of staff and checking for productivity in completion of assignments.
• Ensures that facility complies with brand quality performance standards.
• Maintains effective guest relationships.
• Ensures staff compliance with professional dress and grooming standards.

Requirements

• Ability to work well with others.
• Strong leadership skills and work ethic.
• Must be able to communicate by reading, writing, and verbal command of English
• Bilingual in Spanish is helpful but not required.
• Must have experience using a computer to enter and access information.
• Time Management capability to lead others to accomplish work within established parameters
• Customer Service focus to anticipate guest needs, greet and acknowledge guests, respond to guest requests, and ensure guest satisfaction
• Action Orientation to deliver the desired outcome – clean, organized and refreshed hotel property – through and with others
• Composure to respond calmly to unexpected changes in occupancy, scheduling, or team member attendance
• Previous experience required.