$50,000 annual starting base salary + bonus eligibility. This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, free downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

Managing a team of associates across three shifts to create a visibly stunning and esthetically clean environment for our guests and associates. Insure the cleanliness of all guest rooms, public areas, offices, as well as monitor and manage laundry operations.

Daily Responsibilities:

• Oversee entire housekeeping and laundry operation when needed.
• Inspect and logging of cleanliness of guest rooms within computer systems.
• Daily communicate with food and beverage, front office, engineering.
• Provide immediate feedback to associates and hold them accountable through coaching for trends or policy violations.
• Assign, monitor, redistribute daily work to employees cross utilizing multiple computer system platforms.
• Log daily productivity into multiple computer systems for Laundry and Housekeeping.
• Log and monitor Lost and Found requests in computer systems.
• Handle guest requests by monitoring computer and phone apps.
• Work with other departments to ensure cleanliness and guest satisfaction.
• Forecast business levels for following days utilizing shared documents with a computer over multiple systems.
• Work with other housekeeping managers to ensure proper productivity and quality standards
• Answer housekeeping phones and emails and dispatch as needed.
• Communicate between housekeeping shifts daily with email pass-ons.
• Follow our hotel green policies.
• Follow AHC guest service standards.
• Actively work with department staff, while following all departmental rules. Clean rooms, prepare rooms for cleaning, process laundry, assist the teams with the tasks in their roles to expeditiously prepare clean rooms for arriving guests.
• Conducts daily stand ups.
• Any other additional responsibilities that may be asked by the senior leadership team.

ESSENTIAL FUNCTIONS

• Organizational skills
• Multi-tasking
• Proper business communication etiquette amongst multiple platforms, phone, text, email, etc.
• Knowledge of hotel operations
• Ability to work unsupervised
• Utilize Microsoft Word, Excel, Outlook, Google Sheets, Google Docs, Zoom, Microsoft Teams, preferred experience in Hilton ONQ and HotSos/REX.
• Follow AHC handbook policies and standard operating procedures.
• Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
• Read, listen to, conduct daily stand ups
• Ability to work multiple shifts, including 2nd shift multiple times a week and the potential for a third shift when management coverage is needed for third shift.

QUALIFICATIONS

• Must be able to run, walk, and stand for 8 hours. With occasional heavy lifting and pushing of 50 lbs.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Experience in using computer systems –including Microsoft Word, Excel, Outlook, Google Sheets, Google Docs, Zoom, Microsoft Teams. ADP, Hilton ONQ and HotSos/REX experience preferred.
• Experience working with large diverse teams.