When a guest walks into a pristine lobby or enters their room for the first time with everything exactly placed just right it is the beginning of every detail adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. As a Housekeeping Manager, your contribution ensures each guest an enjoyable and comfortable stay which in turn creates a customer for life.

Our Housekeeping/Laundry team makes a difference by:

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

As Housekeeping Manager, you will:

• Maintain a friendly, cheerful and courteous demeanor at all times
• Oversee day to day activities of Housekeeping and Laundry team
• Ensure clean guest rooms and public areas
• Obtain list of rooms to be cleaned and prospective check-outs to prepare work assignments
• Inspect guest rooms, public areas, pool etc. after being cleaned by Housekeeping to ensure quality standards
• Coordinate effectively the efforts of Housekeeping with the Front Office, Laundry and Maintenance departments
• Document and resolve issues with discrepant rooms with Front Desk
• Prepare, distribute, and communicate changes in assignment sheets/work boards
• Hire, train, schedule, evaluate, motivate and coach employees
• Observe service behaviors of employees and provide feedback to individuals; continuously strive to improve service performance
• Listen and respond appropriately to concerns of other employees
• Handle guest problems and complaints seeking assistance as necessary
• Sets positive example for guest relations
• Manage linen inventory and guest supplies and order as needed
• Work effectively with Maintenance Department on guest room maintenance needs
• Ensure all employees have proper supplies, equipment and uniforms
• Assist in all lost and found procedures
• Follow company safety and security procedures; report maintenance issues, safety hazards, and accidents
• Comply will all company and brand standard

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.