Job description

Job Objective & Summary

Ensure Guests are treated hospitably, accurately, and efficiently. Provide guests with service that anticipates their needs. Responsible for maintaining standards of hotel cleanliness set by the Executive Housekeeper. Help maintain smooth transfer of clean rooms and promote the cleanliness of public space.

Essential Functions

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Clean assigned guest rooms by priority.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Empty trash containers and recycling bins.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
• Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
• Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
• Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
• Inspect condition of amenities h desk, drawers and guest service directory, replace designated amounts at proper locations in room.
• Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
• Vacuum throughout entire room and spray room with deodorizer.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
• Clean and replenish the coffee maker set.
• Handle guest complaints, ensuring guest satisfaction.
• Report any damages or maintenance problems to your supervisor.
• Knowledgeable of hotel fire and emergency procedures.
• Adhere to Lost and Found policy including key control.
• Successful completion of the training process.
• Other essential room cleaning duties as operations change in the future.

Secondary Job Functions:

• Make up cribs and rollaway beds.
• Stock cleaning supply closets.
• All other miscellaneous responsibilities as assigned and deemed appropriate by management.

Qualification Standards

Essential:

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.

Desirable:

• Prior guest relations training.
• Knowledge of proper equipment usage.
• High School graduate or equivalent vocational training.

Physical Requirements

Seeing

Color Perception Clear Speech Driving

Bending/Stretching

Ability to move distances

Hearing/Listening

Climbing

Dexterity

Sitting for long periods

Lifting

Carrying

Touching

Pushing/pulling

Standing for long periods

Mental/Reasoning Requirements

Reading – Simple

Reading – Complex

Writing – Simple

Writing – Complex

Other

Clerical

Basic Math Skills

Judgment/Decision Making

Analysis/Comprehension

Leadership/Staff Motivation

Negotiation Skills

Brief Job Description:

• Delight every Guest and have their stay at our properties exceed their expectations.
• Ensure Guests are treated with an Aloha Spirit, accurately, and efficiently.
• Clean guest rooms meeting Hotel's standards of cleanliness.
• Reporting any maintenance or room supplies deficiencies.
• Handling of guest requests or complaints.
• Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
• Other duties as assigned.
• All duties as above while ensuring policies, procedures, and standards are adhered to.

Job Qualifications:

• Interact with guests a courteous and efficient manner.
• Effective verbal/written English communications skills.
• Good organizational and customer service skills.
• Ability to work independently and within a team.
• Must be able to stand for extended periods, bend, and lift 30 lbs.
• Flexible schedule

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Ability to commute/relocate:

• Honolulu, HI 96815: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 5 years (Preferred)

Work Location: In person

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.