Company Overview

Proper Hospitality is an international hospitality company that designs, brands and operates bespoke properties and experiences. Our eponymously-named Proper Hotels are located in emerging urban innovation districts within the most exciting U.S. cities, including San Francisco, Los Angeles, Palm Springs, and Austin. Each Proper Hotel is a unique reflection of the vibrant community around it, and shares the same excellence in service, convenience of location, and world-class amenities provided by its local networks of co-conspirators – innovators in food, beverage, technology, art, music, fashion and wellness.

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

What follows is a general overview of some of the qualifications for, and duties associated with, this position, and certain expectations regarding job performance. This is not a comprehensive job description, and it does not identify all essential job functions or duties associated with this position. It is being provided as additional information to help you better understand the position.

Proper Hospitality is seeking a friendly and professional individual for a Housekeeping Supervisor. The Housekeeping Supervisor delivers excellent customer service and creates personable and memorable experiences for guests. In addition, the Housekeeping Supervisor is responsible for maintaining the cleanliness of all guest rooms and public spaces in accordance with our company cleaning guidelines.

Responsibilities

• Knowledge of purchasing, inventory controls, supplies, chemicals, and equipment.

• Keeps the housekeeping team focused on guest satisfaction.

• Ensures guest rooms and all accommodations, public areas and associate areas are cleaned according to operating standards.

• Creates, maintains and ensures compliance with all housekeeping standards and procedures.

• Directs associates to strive for continuous improvement and excellence in all areas of responsibility.

• Adheres to an effective inspection program including rooms, public areas, associate work areas, storage areas and laundry areas.

• Assists with hotel general cleaning schedule and manages execution of work.

• Understands and communicates with associates the operating and maintenance procedures of all departmental equipment.

• Assists with the ordering of guestroom and cleaning supplies.

• Can effectively evaluate and implement new cleaning techniques, supplies, and equipment.

• Ensures guest room status is communicated to the Front Office in a timely & efficient manner.

• Maintains a strong working relationship with Front Office to ensure effective communications for operational issues.

• Oversees the coordination of turndown service and special needs of VIPs

• Provides effective lost and found procedures.

• Coordinates with Engineering on guest maintenance needs.

• Ensures that all associates of the housekeeping department understand and comply with Loss Prevention policies to prevent accidents and control costs.

• Empowers associates to provide excellent customer service. Establishes effective and clear guidelines so associates understand expectations and parameters.

• Ensures regular and on-going communication is happening in all areas of responsibility to communicate expectations and recognize performance.

• Effectively interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.

Requirements

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks

• Must be able to lift, push, and pull up to 40lbs. on a regular and continuing basis

• Must be able to stand and exert well-paced mobility for up to 4 hours in length

• 1 year previous Housekeeping experience in a similar hotel environment preferred

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.